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Abigail Garza Felix
RAYMONDVILLE,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results . Moving up in past jobs is easy due to being reliable and transparent with the company needs and wants to get the best job done .
Overview
6
6
years of professional experience
Work History
Customer Service Representative
ROI Call Center Solutions
02.2021 - Current
- Partnered with healthcare teams to address care plan management, development and implementation.
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
- Identified and solicited sales prospects in agency databases.
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Make outbound calls to insured to let them know of changes or past due bills
- Send out emails to supervisor to open account that have been closed
- Help customer log in and set up web portal
Caregiver
Blooming Daycare
11.2018 - 02.2021
- Maintained effective schedule balance between rest periods, active play and instruction.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Monitored entrances and exits to maintain safety and organized environments.
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
Customer Service Representative
Advanced Call Center Technologies LLC
02.2019 - 02.2020
- Answered up to 75 calls per day in busy, fast-paced office for both English and spanish-speaking customers.
- Updated and maintained information in customer accounts.
- Help customer check balance, replace card , update personal information , and send money through Western Union.
- Transferred caller to correct department and helped with correct number to contact there provider
Hostess
Whataburger
08.2017 - 09.2018
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Routinely supported other areas of restaurant by answering telephones and completing financial transactions for other staff members.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Assisted managers with quickly resolving service- and food-related issues.
Education
High School Diploma -
Raymondville High School
Raymondville, TX07.2018
Skills
- Bilingual
- Building Customer Trust and Loyalty
- Customer Account Management
- Customer Retention Strategies
- Interpretation and Translation Services
- Call Documentation
- Calm and Professional Under Pressure
- Customer Data Confidentiality
- Data Entry and Maintenance
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
ROI Call Center Solutions
02.2021 - Current
Customer Service Representative
Advanced Call Center Technologies LLC
02.2019 - 02.2020
Caregiver
Blooming Daycare
11.2018 - 02.2021
Hostess
Whataburger
08.2017 - 09.2018
High School Diploma -
Raymondville High School