Summary

Overview

Work History

Education

Skills

Timeline

Aimee Coggins

Assistant Manager

Merritt Island,FL

Summary

Seeking a full-time position that offers professional challenges utilizing customer service skills, excellent time management and problem-solving skills. Dependable individual with exceptional people skills. Real team player committed to high levels of job performance. Positively interacts with customers and employees alike in the hospitality environment.

Overview

years of professional experience

Work History

Assistant Store Manager

Cocoa Beach Pier

Cocoa Beach, FL

01.2023 - Current

Assisted store manager in meeting standards for customer service and quality.
Completed routine store inventories.
Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Developed innovative and creative merchandise displays to drive point-of-sale purchases.
Engaged directly with customers to offer assistance and resolve complaints.

Assistant Store Manager/Sales Associate

Ron Jon Surf Shop

Cocoa Beach, FL

02.2022 - 01.2023

Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
Established and optimized schedules to keep coverage and service in line with forecasted demands.

Delivery Driver

Papa Johns

04.2020 - 09.2021

Completed on-time deliveries by choosing best and most efficient routes.
Completed rush deliveries on tight timetables to satisfy customer needs.
Operated vehicle safely in highly congested areas with no traffic violations.
Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
Kept delivery vehicle clean and neat to maintain company's professional reputation.
Collaborated with team members and contributed to team efforts by supporting other workstations during shift.
Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
Processed payments by accepting cash, checks and credit and debit card payments.

Attendant

1 Clean Laundry

11.2017 - 02.2020

Determined customer needs by asking relevant questions and listening actively to responses.
Kept facilities clean, neat and organized to give areas professional and fresh appeal.
Instructed guests and directed to clean and open stalls.
Shared best practices for sales and customer service with other team members to help improve store's efficiency.
Responded to customer requests efficiently and with knowledgeable assistance.

Driver

Walt Disney World

12.2015 - 08.2017

Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
Worked directly with customers to assess damage and incompleteness of orders.
Coordinated efficient merchandise loading and unloading to keep up with tight schedules.
Assisted passengers with entering and exiting vehicles safely and securely stowed baggage to minimize damage risk.
Upheld high standards of professionalism and discretion when working with high-value clients.
Checked in with dispatch service and updated with current location.

School Bus Driver

Osceola County School District

09.2014 - 12.2015

Followed established routes with aid from maps and GPS-equipped devices to safely navigate high-traffic areas and adhere to preset schedules.
Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
Maintained [State] driver's license to enable legal operation of school buses for student transport, field trips and other purposes.
Complied with personal grooming and conduct guidelines and regulations to promote high standard of professionalism.
Obeyed federal, [State] and local traffic laws and regulations to enable safe transportation outcomes for participants.
Inspected emergency equipment and verified safe working order for student and driver use.
Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.

Receptionist

City Of St. Cloud

04.2003 - 04.2008

Answered central telephone system and directed calls accordingly.
Managed multiple tasks and met time-sensitive deadlines.
Confirmed appointments, communicated with clients and updated client records.
Answered and quickly redirected large volume of calls on central system.
Resolved customer problems and complaints.
Provided clerical support to company employees by copying, faxing and filing documents.
Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Transcribed phone messages and relayed to appropriate personnel.