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Alyssa Quinn
Hohenwald,TN
Summary
Flexible Leader equally comfortable going hands-on in busy dining rooms or managing dozens of wait staff personnel and associated logistics. Thrives in high-volume environments. Passionate about providing positive experiences for customers and employees alike. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
years of professional experience
Work History
American Barrel Columbia, TN
General Manager /Head Bartender
11.2023 - Current
Job overview
- Worked effectively in fast-paced environments.
- Organized and detail-oriented with a strong work ethic.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Mentored and trained staff members to ensure exceptional customer service standards.
Tennessee Maternal Fetal MedicineNashville, TN
Medical Scribe
03.2024 - 06.2024
Job overview
- Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
- Charted patient encounters by recording information such as diagnosis, treatments, and prescriptions.
- Increased overall productivity of clinical staff by providing real-time scribing support during high-volume shifts, enabling better focus on direct patient care.
- Ensured compliance with HIPAA regulations by consistently maintaining patient confidentiality and protecting sensitive information during documentation processes.
- Reduced physician workload by taking on additional administrative tasks as needed, such as retrieving laboratory results and organizing patient files.
Barino Southern Italian RestaurantColumbia, TN
Server Team Lead
12.2023 - 03.2024
Job overview
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
Temecula Valley OB/GYNMurrieta, CA
Medical Scribe
06.2021 - 12.2023
Job overview
- Skilled at working independently and collaboratively in a team environment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Jack's BAR-B-QLake Elsinore, CA
Server Shift Leader
06.2021 - 11.2023
Job overview
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Bussed and reset tables to keep dining room and work areas clean.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons
Costal KitchenDana Point, CA
Server
08.2020 - 06.2021
Job overview
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
- Increased sales significantly by upselling higher-end products to customers
Education
San Francisco State UniversitySan Francisco, CA
Bachelor of Science from Physiology
01.2022
University Overview
- Dean's List [ Fall 2021]
- 3.32 GPA
- M.E.D.L.I.F.E Member [President]
- Extracurricular Activities: Volunteering at Non-profits, Organizing club events, Planning volunteering trips
- Middle Class Scholarly Scholarship Recipient
- Studying/preparation for MCAT
Middle Tennessee State UniversityMurfreesboro, TN
Master of Science from Biology
05.2024 - Current
Skills
- Operational Efficiency
- Conflict and Complaint Resolution
- Guest Satisfaction
- Customer Needs Assessments
- Employee Development
- Detailed Documentation
- Community Organization
- Efficient and Detail-Oriented
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Middle Tennessee State University
Master of Science from Biology
05.2024 - Current
Medical Scribe
Tennessee Maternal Fetal Medicine
03.2024 - 06.2024
Server Team Lead
Barino Southern Italian Restaurant
12.2023 - 03.2024
General Manager /Head Bartender
American Barrel
11.2023 - Current
Server Shift Leader
Jack's BAR-B-Q
06.2021 - 11.2023
Medical Scribe
Temecula Valley OB/GYN
06.2021 - 12.2023
Server
Costal Kitchen
08.2020 - 06.2021
San Francisco State University
Bachelor of Science from Physiology