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Angelia Vaughn
1645 Brewer Rd Apt B,North Carolina
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Strong work ethics and ready to help company's achieve their goals and mines
Overview
11
years of professional experience
Work History
Brighton GardensWinston-Salem, NC
Care Manager
06.2022 - Current
Job overview
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing and other enabling services for patients.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Educated and evaluated clinical and support staff regarding care quality management regulations and standards of care.
- Analyzed key performance indicators to assess and manage risk, evaluating patient care and creating procedural changes to increase efficiency
APAC Customer ServicesHigh Point, NC
Customer Service Representative
02.2018 - 05.2022
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 100%.
Haywards IndustrialClemmons, NC
Forklift Operator
08.2016 - 01.2018
Job overview
- Unloaded and stacked materials by raising and lowering lifting devices.
- Unloaded materials and goods at designated locations for best project availability.
- Transported goods between warehouse locations according to shipment and storage needs.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Maneuvered forklift safely in congested and confined spaces
- Used strapping and bracing techniques combined with proper balancing to prevent load shifting
- Packed items into appropriate containers for shipment
- Used equipment such as stand up and sit down forklift and cherry picker to process excess materials and support recycling efforts
Allied UniversalSumter, SC
SRO Supervisor
02.2012 - 12.2016
Job overview
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Set overall vision and provided team leadership.
- Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
- Handled 50/100 calls per day to address customer inquiries and concerns
Education
Sumter High SchoolSumter, SC
High School Diploma
08.1995
Skills
- Call Center/Customer Care Service
- Order/Data Entry
- Care Coordination Support
- First Aid/CPR Certified
- Un-Armed Sled Certified
- Microsoft Office
- Machine Operator
- Certified Forklift Operator
Timeline
Care Manager
Brighton Gardens
06.2022 - Current
Customer Service Representative
APAC Customer Services
02.2018 - 05.2022
Forklift Operator
Haywards Industrial
08.2016 - 01.2018
SRO Supervisor
Allied Universal
02.2012 - 12.2016
Sumter High School
High School Diploma