Brian Richard Johnston

Fort Worth,TX

Summary

Determined problem-solver who'd rather learn and improve than make excuses or pass the buck. Highly skilled at prioritizing and performing under extreme duress within complex deadline structures. Prepared to study and learn new tech, new modalities to take on evolving challenges. Active Secret clearance; certified in Cisco, Microsoft & CompTia modules. Eager to take ownership of problems/tasks/projects to meet team goals.

Work History

Technology Integration Specialist / ILab

Acara Solutions (Fort Worth Lockheed Plant)

Fort Worth, Texas

04.2017 - Current

Perform in-person or remote support (via Service Central).
Local go-to person for RSA SecurID tokens, working with users, management, and IA engineers to provide and maintain remote access.
Microsoft HoloLens admin; install and patch VR headset and software.
Maintain VPN token logs (Excel).
Image 20-40 laptops each day, as needed; coordinate with iLab lead Ryan Thomason to ensure there are enough for telecommuters, new hires, travelers and emergency cases.
Coordinate with HR leadership to support weekly onboarding classes.
Responsible for all stages of user service regarding computer peripherals and supplies — from Apple Pencils to ZBooks
Manage inventory, evaluate and order hardware, ship to end-users
Coordinate with department heads to support their projects — from IEEE events to in-plant seminars and global LM initiatives.

Network Administrator

ITT Systems/Exelis

Bagram, Afghanistan

01.2011 - 09.2012

Installed and maintained Cisco switches and VoIP phones across Bagram Air Field.
Monitored network nodes to ensure continuous access to troops and officers in the field.
Maintained Call Manager clusters on 27 Cisco 6500 distribution switches for more than 12,000 endpoints.
Diagrammed thousands of routers and switches in Visio (self-taught for this project) across secret and non-classified networks.
On-call 24/7 to diagnose problems and immediately restore network continuity, under extreme duress and with dire consequences for failure.
Used command line extensively for routine OS upgrades & on-the-spot repairs.
Installed Taclane devices for senior leadership events.
Trained team leads on Bagram-specific device geography and work flows.

Field Service Technician

Juris Fabrilis Solutions

Fort Worth, Texas

05.2014 - 09.2014

Provided help-desk and field support for medical and legal practices in Tarrant, Denton and Dallas counties
Installed equipment and explained operation and routine maintenance protocols to customers.
Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
Maintained backup/network monitoring and disaster recovery to minimize downtime and keep users operating at peak efficiency
Managed on-site and off-site installation, repair, maintenance and test tasks.
Provided technical support to troubleshoot, repair and maintain operational efficiencies.
Reviewed technical documentation to complete equipment maintenance and repair.
Edited Web content and video
Wrote and maintained user guides for future employees.

Web Editor/Quality Control, copy editor

Fort Worth Star-Telegram

Fort Worth, Texas

10.2003 - 03.2009

Created headlines, subheads and photo captions for local and national news stories.
Collaborated with editors and page designers to create polished, attractive product.
Produced clear, concise and accurate content to reflect tone and level of authority appropriate to content.
Recommended copy edits based on knowledge of target audience and internal and external style guides.
Learned the new editing software, wrote the training manual, and taught (in a classroom setting) hundreds of writers, editors & designers how to use it for their specific roles

Web Content Editor

DotComGuy.com

Dallas, Texas

01.1999 - 06.2000

Created workflows to edit and publish one of the first non-academic, mass-audience blogs.
Responsible for editing and positioning all site content.
Determined readiness of written pieces, made changes and approved final versions for publication.
Reviewed articles for grammar, spelling, punctuation, syntax, accuracy and compliance with quality standards.
Prepared, rewrote and edited pieces to improve readability and impact.
Relied heavily on change-management skills to create, modify and simplify processes to turn corporate directives into engaging, digestible content.

Education

Bachelor of Science - Journalism

University of North Texas

Denton, Texas

08.1996

Skills

Secret clearance
Cisco- and Microsoft-certified
MS Office
Verbal and Written Communications

Coordination and Teamwork
Creative Solutions
Change Management

Certification

Cisco: CCNA, Cyber Operations, CCNA Security, CCNA Design, CCNA Voice
Microsoft: MCSA
CompTIA: Security+CE, Network+, A+
Secret Clearance (active)

Volunteer work

Special Olympics: Work with athletes and coaches at local competitions.

Mission Arlington: Help their efforts to feed and provide medical care for the community.

Cowtown Marathon: Support organizers and runners on race days.