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Christina Lewis
Brooklyn,NY
Summary
Dependable, dedicated and enthusiastic administrative professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Customer Service/Sales Associate
Feel Beauty
Brooklyn, NY
05.2021 - 12.2021
- Greeted customers, helped locate merchandise and suggested suitable options.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Balanced and organized cash register by handling cash, and accurately counting change.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Interacted with guests in friendly and knowledgeable way.
- Verified incoming products and checked delivery totals to keep system records current and accurate.
- Answered questions about store policies and addressed customer concerns.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Worked closely with shift manager to solve problems and handle customer concerns.
Executive Administrative Assistant
World Changers Church NY
Secaucus, NJ
01.2018 - 07.2020
- Handle all scheduling for WCCNY Lead Pastor's calendar and prepare meeting and advisement agenda and materials.
- Effective liaison between staff, volunteers, members, and Lead Pastor.
- Worked with Lead Pastor and Media to coordinate and complete special projects for upcoming WCCNY events.
- Oversee Operational flow of policy and procedures in absence of WCCNY Lead Pastor.
- Manage multiple projects simultaneously using organizational and analytical skills.
- Create and update physical records and digital files to maintain current, accurate, and compliant documentation.
- Contribute to smooth business operations by planning and organizing meetings and conferences, including conference calls.
- Coordinate special projects, and communicate effectively with all Ministry department heads
- Coordinate travel arrangements for guest speakers, such as securing transportation and hotel accommodations.
- Completed bi-weekly payroll.
- Served as proxy in both Accounting and Financial Processing as needed.
- Aide in any required function pertaining to office administrative support to WCCNY Director and Executive Team.
- Receive and sort all mail.
- Notarize documents on behalf of WCCNY Lead Pastor.
- Create budgets for ministry events and functions.
- Lead and train volunteer staff and/or incoming WCCNY employees for successful onboarding.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Organized and updated schedules for executives.
- Handled scheduling for executive calendar and prepared meeting agenda and materials.
- Gathered documents, and data and formulated analytics to prepare issues for discussion and reports for review.
- Implemented updated policies and practices for organization and monitored effect.
- Organized and coordinated conferences and monthly meetings.
- Created expense reports, budgets, and filing systems for management team.
Administrative Assistant
World Changers Church NY
Secaucus, NJ
10.2015 - 05.2017
- Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
- Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors.
- Developed and updated spreadsheets and databases to track, analyze and report on members and partners that would call for prayer and assistance.
- Built relationships with those who called in to create retention database.
- Sorted and distributed office mail and recorded incoming shipments for corporate records
- Assisted Member care Director with baby dedications, water baptisms, and new member classes.
- Answered multi-line phone system, routed calls, delivered messages to staff, and greeted visitors.
- Executed record filing system to improve document organization and management.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities, and communicate instructions.
- Managed relational database to store information for reference, reporting, and analysis
Finance Assistant
Plaza Auto Mall
Brooklyn, NY
12.2012 - 02.2015
- Reviewed and edited loan agreements to promote efficiency and accuracy.
- Interviewed, and trained employees for successful onboarding.
- Met deadlines by proactively managing individual and team tasks.
- Proofread and package contracts to go to banks to be funded.
- Closed out business each month, checks and balances.
- Support to Finance Managers.
- Responsible for submitting payroll.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Greeted daily visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Prepared weekly employee work schedules for team members ensuring all shifts received adequate coverage.
- Observed strict confidentiality rules to maintain data integrity and protect clients.
- Provided exceptional service to customers requiring assistance.
- Observed strict confidentiality rules to maintain data integrity and protect clients.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Completed bi-weekly payroll for company employees.
Education
High School Diploma -
Broadalbin-Perth High School
Broadalbin, NY06.1998
Skills
- Outstanding customer service
- Microsoft Office
- Flexible and Adaptable
- Team Building
- Multitasking Abilities
- Excellent Communication
- Self-Motivated
- Problem-Solving
- Attention to Detail
- Verbal and Written Communication
- Payroll Administration
- Staff Orientation and Training
Timeline
Customer Service/Sales Associate
Feel Beauty
05.2021 - 12.2021
Executive Administrative Assistant
World Changers Church NY
01.2018 - 07.2020
Administrative Assistant
World Changers Church NY
10.2015 - 05.2017
Finance Assistant
Plaza Auto Mall
12.2012 - 02.2015
High School Diploma -
Broadalbin-Perth High School