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Christopher Shaddix
Restuarant Assistant General Manager
Fort Worth,TX
Summary
Five years of management experience and Fifteen years experience in daily restaurant operations. Decisive planner and analytical problem solver with skill in managing teams to meet stringent objectives. Personable, encouraging, and collaborative demeanor demonstrated through polished communication and willingness to apply team feedback to resolve challenges. Dedicated to providing an exceptional experience in the fine dinning industry.
Overview
8
8
years of professional experience
Work History
Assistant General Manager
Shinjuku Station
Fort Worth , TX
01.2022 - Current
- Resolved problems promptly to elevate customer approval.
- Handled cash accurately and prepared deposits.
- Created bar program with elevated cocktails, wines, sakes, and fine spirits. Trained staff on finer points of products and opportunities for upsell.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Taught staff strategies for completing work and smoothly carrying out senior management directives. Motivated, trained and disciplined employees to maximize performance.
- Boosted yearly profits through process optimization and improved training by 10% quarterly
- Boosted revenue by implementing sales cycle procedures related to new business development and contract agreements.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
Floor Manager
Pappasitos
Fort Worth, TX
01.2021 - 01.2022
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Made personal recommendations for customers by sharing product knowledge and demonstrating product.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
- Encouraged and motivated team of 50 retail professionals to deliver superior service in every customer interaction.
Assistant General Manager
Cannon Chinese Kitchen
Fort Worth, TX
08.2017 - 01.2021
- Resolved problems promptly to elevate customer approval.
- Handled cash accurately and prepared deposits.
- Motivated, trained and disciplined employees to maximize performance.
- Managed team schedule with eye for coverage needs and individual strengths.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Oversaw computer database and physical filing systems.
- Performed pricing and estimates based on customer needs and requirements.
General Manager
Truck Toys Of Texas
Dallas-Fort Worth Metroplex, TX
09.2017 - 08.2020
- Managed budget implementations, employee reviews, created training manual from scratch, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty by increasing fleet accounts.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
Education
Bachelor of Arts - Legal Studies
Texas Wesleyan University
Fort Worth, TX07.2015
Skills
- Sales Promotion
- Training and Development Skills
- Performance Monitoring and Evaluation
- Team Leadership Expertise
- POS Inventory System Operation
- Customer Relations
- Market and Competitor Research
- Special Promotions Planning
- Dining Room Management
- Price Structuring
- Hiring and Onboarding
Timeline
Assistant General Manager
Shinjuku Station
01.2022 - Current
Floor Manager
Pappasitos
01.2021 - 01.2022
General Manager
Truck Toys Of Texas
09.2017 - 08.2020
Assistant General Manager
Cannon Chinese Kitchen
08.2017 - 01.2021
Bachelor of Arts - Legal Studies
Texas Wesleyan University