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Cosmos Jojo Hagan
Takoadi
Summary
Skilled System Support Analyst / Web Application Developer with broad base of experience in technical support and operations. Resolves problems quickly, delivering high levels of customer satisfaction. Excellent knowledge of System Application Software and customer relations and satisfaction.
Overview
6
6
years of professional experience
Work History
System Support Analyst
Rx Health Info Systems
Accra
06.2020 - Current
- Representative for Western and Central Region.
- Deploy and Train clients on application software.
- Managed over 130 health providers using application software.
- Resolved or escalated problem tickets to resolve user issues.
- Diagnosed, troubleshot, and resolved database server issues and system problems.
- Identified and resolved problems through root cause analysis and research.
- Investigated and addressed software issues to enhance usability and improve functionality.
- Delivered in-depth software usability training, imparting knowledge of best practices for protecting data and minimizing errors.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Actively listened to customers, handled concerns quickly, and escalated major issues to supervisor.
- Used coordination and planning skills to achieve results according to schedule.
- Participated in continuous improvement by generating suggestions, and engaging in problem-solving activities to support teamwork.
- Improved operations through consistent hard work and dedication.
- Resolved malfunctions with systems and programs through troubleshooting.
Information Technology Officer
Top End Line Enterprise
Takoradi
01.2020 - 07.2020
- Trained and mentored 16 staff by coaching, leading performance reviews and offering constructive feedback.
- Applied emerging technology knowledge to achieve key business objectives.
- Configured and implemented IT initiatives to produce measurable business value.
- Incorporated technology guidelines, controls, processes and solutions to mitigate business risks.
- Influenced and directed IT infrastructure to drive key business strategies and processes.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Collaborated closely with upper management to drive strategy through development and implementation of new processes.
Information Technology Help Desk Technician - Contract
Western Regional Co-ordinating Council
Sekondi
04.2019 - 01.2020
- Explained technical information in clear terms to non-technical individuals to promote better understanding and usage of computer systems.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Documented transactions and support interactions in system for future reference and addition to knowledge base.
- Provider technical support to over 50 staff.
Information Technology Technician - National Services
2BN Myhanong Barracks (Ghana Army)
Apremdo-Takoradi
09.2017 - 08.2018
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Documented transactions and support interactions in system for future reference and addition to knowledge base.
- Assist over 20 staff.
Information Technology Intern
Vodafone Ghana Limited
Takoradi
05.2015 - 08.2016
- Collaborated with other interns on network installation projects to meet program requirements and demonstrate skills development.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
- Attend more than 20 customers daily.
- Installed and configured software and hardware
- Assisted computer users with technical issues remotely and at workstations
Skills
- Reading Comprehension
- Data Conversion and Migration
- Systems Thinking
- Business Software Applications
- Experience In Networking
- Experience In Php OOP
- Experience In Php MVC architecture
- Experience In MySQL
- Experience In XAMPP, WAMP and Online Servers
- Experience In Jquery
- Experience In HTML, CSS, Bootstrap
- Knowledge In Codeigniter and Laravel
Education
Bachelor Of Science - Computer Science
Kwame Nkrumah University of Science And Technology
Kumasi 10.2023
Higher National Diploma - Computer Science
Kumasi Technical University
Kumasi05.2017
Advanced Certificate - Information Technology
NIIT Education And Training
Takoradi07.2014
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
System Support Analyst
Rx Health Info Systems
06.2020 - Current
Information Technology Officer
Top End Line Enterprise
01.2020 - 07.2020
Information Technology Help Desk Technician - Contract
Western Regional Co-ordinating Council
04.2019 - 01.2020
Information Technology Technician - National Services
2BN Myhanong Barracks (Ghana Army)
09.2017 - 08.2018
Information Technology Intern
Vodafone Ghana Limited
05.2015 - 08.2016
Bachelor Of Science - Computer Science
Kwame Nkrumah University of Science And Technology
Higher National Diploma - Computer Science
Kumasi Technical University
Advanced Certificate - Information Technology
NIIT Education And Training
Projects
- Sunday School Record Keeping and Attendance System (Ongoing not-for-profit Project)
- School Management System. (Collaboration Project)
References
• Mrs. Sarah Agamba Bawa
Senior Programmer,
2BN Myohaung Barracks (Apremedo - Takoradi)
+233(0)244646326
• Mr. Bernard Quansah
System Administrator,
Japan Motors (Takoradi Branch)
+233(0)20 9468 444