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Edward Harris
Grand Rapids,Michigan
Summary
Goal-oriented Program Director bringing a strong record of performance in Organization Development. Expertly oversees program operations and corrects deficiencies to consistently meet deadlines. Skilled in budget management, personnel leadership, and business decision-making.
Overview
14
years of professional experience
7
years of post-secondary education
Work History
SDSA GroupKentwood, MI
Executive Director of Operations
08.2021 - 08.2022
Job overview
- Facilitated communication between department heads and managers regarding fiscal and operational matters.
- Authored budgets, forecasts, and financial reports to meet targets.
- Managed schedules and resources effectively to assist organizational goals towards meeting budget and operational targets.
- Collected and interpreted key metrics to determine which programs met desired outcomes or required further streamlining for success.
- Leveraged experience through vital management positions guiding business to success.
- Drove operational direction, administrative and cost efficiency, and coordination of program initiatives on behalf of clients.
Hatchett Player DevelopmentGrand Rapids, MI
Operations Manager
07.2020 - 08.2021
Job overview
- Create weekly schedules based on predicted staffing needs, budget, and employee requests.
- Devised processes to boost long-term business success and increase profit levels.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Provides day to day oversight of direct reports and external service providers with a continuous improvement mindset.
- Connected with prospects via skilled cold and warm calling, building immediate trust and capitalizing on every opportunity to develop relationships.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
CASA of Kent CountyGrand Rapids, MI
Volunteer Recruitment Consultant
07.2019 - 07.2020
Job overview
- Create and implement a database to review and calculate volunteer monthly timesheets, organize, and maintain case files, track court dates, and compile and enter statistical case information as required by local, state, and federal funding sources.
- Built and grew volunteer portfolio through cold calling, identifying decision-makers, and persuasive communication.
- Identified growth areas for recruitment consulting through industry networking.
- Operated and maintained applicant tracking and candidate management systems.
- Promptly corresponded with applicants and coordinated and conducted interviews.
- Worked with leadership staff and special committees to define volunteer mission and set standards.
- Recruited and trained new volunteers on volunteer program goals and objectives.
SEEDS OF PROMISEGrand Rapids, MI
Program Manager
05.2019 - 07.2020
Job overview
- Compile Board management and community reports on Neighborhood Improvement Program initiative results.
- Prepared written summaries and analyses of grant applications to assist in the determination of awards.
- Anticipated operational needs to forecast deadlines, set objectives and goals, and coordinate assignments and follow-ups.
- Coached team members on productivity strategies, policy updates and performance improvement plans to accomplish challenging goals.
- Monitored progress of programs, using and applying programming documents, program directives, funding documents and other program material.
- Addressed and resolved technical, financial and operational concerns by working with team members and directors.
Senior NeighborsGrand Rapids, MI
Program Director
10.2013 - 05.2019
Job overview
- Provided ongoing direction and leadership for program operations.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Collaborated with various teams to uncover issues, identify applicable solutions and offer guidance.
- Maintained and updated project related documents.
- Improved success of program by making proactive adjustments to operations.
- Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
YMCA Of Grand Rapids (Visser)Grandville, MI
Membership Specialist
04.2012 - 10.2013
Job overview
- Maintained membership database, ensuring that all information was current and accurate.
- Actively engaged clients upon entrance with pleasant greeting.
- Prepared marketing materials that would be sent out to members, which detailed new events, promotions and activities that were coming up.
- Identified issues and immediately stepped up to guarantee speedy and effective resolutions.
- Helped customers navigate choices between services with support for questions such as terms, pricing and availability.
Biolife Plasma CenterGrand Rapids, MI
Senior Plasma Center Technician
02.2011 - 10.2013
Job overview
- Set up, maintained and verified sterility of lab equipment and tools.
- Collect blood and tissue samples with focus on accuracy and adherence to aseptic techniques.
- Analyzed experiment and test results to validate adherence to standards and specifications.
- Maintained strict aseptic fields when collecting biological samples, minimizing staff and patient infection risks.
- Assisted with safe transfusions by conducting tests and completing blood counts.
Education
Central Michigan UniversityMount Pleasant, MI
Master of Science from Entrepreneurial Ventures
08.2021 - Current
Central Michigan UniversityMount Pleasant, MI
Bachelor of Science from Organization Administration
08.2016 - 06.2020
Iowa Central Community CollegeFort Dodge, IA
Associate of Science from Health Administration
08.2014 - 05.2016
Skills
- Strategic Planning
- Customer Service Standards
- Employee Motivation and Performance
- Administrative Management
- Performance Optimization Strategies
- Operational Efficiency
Timeline
Executive Director of Operations
SDSA Group
08.2021 - 08.2022
Central Michigan University
Master of Science from Entrepreneurial Ventures
08.2021 - Current
Operations Manager
Hatchett Player Development
07.2020 - 08.2021
Volunteer Recruitment Consultant
CASA of Kent County
07.2019 - 07.2020
Program Manager
SEEDS OF PROMISE
05.2019 - 07.2020
Central Michigan University
Bachelor of Science from Organization Administration
08.2016 - 06.2020
Iowa Central Community College
Associate of Science from Health Administration
08.2014 - 05.2016
Program Director
Senior Neighbors
10.2013 - 05.2019
Membership Specialist
YMCA Of Grand Rapids (Visser)
04.2012 - 10.2013
Senior Plasma Center Technician
Biolife Plasma Center
02.2011 - 10.2013