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Elijah Tan
Summary
With over 10 years of working experience, delivering service of excellence is one of my greatest strengths. Always enthusiastic to learn new skills, allowing me to be a better addition to the team. Willing to take up extra responsibilities and to be a team-player to lead the team to achieve corporate goals.
Overview
10
10
years of professional experience
15
15
Certifications
Work History
Advertising Audit Specialist
TikTok Pte Ltd
04.2022 - 09.2022
- Responsible for monetization integrity related work, follow policy process strictly to handle day-to-day work, deliver solid safety control result of advertising content
- Evaluate content of advertisements by referring to Ads Review Guidelines and Desktop Procedures
- Cooperate with other businesses related functions to complete designated work and deal with temporary tasks
- Conduct continuous reviews to improve performance of both quality and efficiency, and bring timely feedback of issues and optimization opportunities found in work
Client Service Associate
TDCX
07.2021 - 04.2022
- Provide post-sales customer service support / troubleshooting support through email/phone/live-chat to client's B2B customers
- Support advertising customers and deliver consultative support
- Perform data analysis to improve advertising customer experience and ensure higher return in investment
- Gather client and partner feedback to enhance ad products and customer experience
- Perform other duties and responsibilities that may be assigned by management within category of employment in organization and for effective implementation, maintenance, and continual improvement of Quality Management System of TDCX
Learning and Development Specialist
Fei Siong Group
02.2020 - 02.2021
- Provide trainings to new hires and existing staff
- Assist Line Managers to identify any training needs amongst staff through training needs analysis, appraisal documentation and general conversations
- Design and deliver programmes on agreed training activities
- Monitor and review progress of trainees through questionnaires, tests and discussions
- Evaluate feedback from learners to Line Managers on effectiveness of training activity
- Coach employees and line managers to embed procedures into workplace
- Prepare weekly and monthly reports
Cabin Crew
Singapore Airlines
09.2010 - 09.2017
- Assist passengers with unique needs
- Attend pre-flight briefings on duties and requirements of upcoming flights
- Carry out pre-flight checks on functionality of in-flight systems and galley equipment
- Conduct duties to maintain cabin cleanliness
- Conduct in-flight passenger announcements
- Conduct in-flight sales for passengers
- Identify and report undesirable passenger behaviours
- Inform passengers of safety risks and procedures during air turbulence
- Inspect cabins before take-offs to ensure compliance with safety and security regulations
- Patrol cabins and carry out checks throughout the flights to ensure passenger safety and security
- Perform emergency drills according to
- Standard Operating Procedures (SOPs)
- Provide basic first-aid treatment
- Respond to passengers’ queries and offer assistance promptly
- Serve meals and refreshments to passengers when needed
- Utilise defibrillators on in-flight passengers when needed
- Mentor and impart knowledge and skills to new crew in team
Passenger Service Agent
CIAS
01.2004 - 01.2005
- Providing information to passengers about flight times, gate changes, delays, and other pertinent information
- Processing boarding passes, checking identification documents, and directing passengers to security checkpoints
- Coordinating with other ground staff to arrange for transportation and hotel accommodations for passengers who need assistance
- Assisting with wheelchair boarding procedures and helping passengers with disabilities board or disembark from aircraft
- Handling customer complaints, helping resolve disputes, and referring problem cases to supervisors for further attention
- Recommending services such as food, duty-free products, pillows, blankets, or entertainment materials based on passenger preferences
- Greeting passengers at airports and providing information about flight schedules, delays, or cancellations
- Assisting passengers with stowing carry-on bags in overhead compartments or under seats
- Performing safety checks of aircraft before boarding begins to ensure that emergency exits are not blocked and that life vests are available if needed
Education
Diploma in Psychology Counselling
Allied College of Educators
Singapore12.2013
Bedok North Secondary School
Singapore12.2003
Primary School
Saint Stephen Primary School
Singapore12.1999
Skills
- Meticulous
- Professional
- Positive Attitude
- Active Listening Skills
- Good Time Management Skills
- Teamwork Skills
- Leadership Skills
- Problem Solving Skills
- Critical Thinking Skills
- Proactive in Initiating New Ideas
- Effective Communication Skills
- Customer Service/Experience
- Training, Learning and Development
- Microsoft Office Skills: Excel, PowerPoint and Word
- Call Centre Skills: Live-Chats, Email and Outbound Calls
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Intermediate (B1)
Accomplishments
2009: Best Trainee in Section Commander Course (SCDF)
2010: Torchbearer for the Youth Olympic Games in Singapore
2015: Soar Awards in providing exceptionally well in an emergency (SIA)
2022: Top Performer for the Month of January (TDCX)
Certification
2012:
- Develop self awareness and understand the impact on others of own actions
- Communicate and build effective working relationships with others
2019:
- Communicate and relate effectively at the workplace
- Apply continuous process improvement techniques
- Apply emotional competence to manage self at the workplace
- Adapt to change
- Prepare equipment and ingredients
2020:
- Follow food and beverage safety and hygiene policies and procedures
- Learning experience delivery
- Skills framework adoption
- Technology-enabled learning delivery
- Workplace learning deliver
- Learning solution design
2021:
- Assessment design and implementation
- Advanced certificate in learning and performance (ACLP)
Additional Information
Expected Salary:
SGD $4k and above
Last Job Salary: SGD $4k+ (Basic: $3.7k + Shift Allowance + Meal Allowance + Incentive)
Date of Availability:
Immediate
Reason for Leaving my Last Job:
TikTok is really one of the best companies that I have worked for. Leaving the company was not an easy decision to make. At that time, I started a small business with a friend and the startup required more of my time. As such, I decided that it was best for both the team and myself if I were to leave. Rest assured that the startup have been nicely completed and I am now ready to focus on the next chapter in your company.