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Elizabeth Boswell
Fort Worth,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
VIP and Loyalty Retention Associate
Mizzen And Main
Dallas, Texas
02.2021 - Current
- Acts as concierge service by delivering exceptional service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Overlooks and manages special bulks orders for Weddings, Monogram/Embroidery, Corporate/VIP orders, and Professional Athlete orders
- Sets up Pop Up shops and sells at Professional Athlete events such as Spring Training and Dallas Open World Tennis Tour Tournament
- Liaises with Wholesale and Marketing teams to develop solutions and accomplish shared objectives.
- Since July 2021, has individually created 200 VIP accounts, and has increased sales by ≈$32,000.00 through VIP/Athlete clientele by creating new Athlete and Corporate discounts, and by providing white-glove experience
Customer Service Coordinator
Mizzen And Main
Dallas, TX
09.2019 - Current
- Responsible for covering heavy phones and fielding all potential client inquiries via chat, email, and telephone
- Maintained up-to-date knowledge of product, systems, customer accounts, website changes, and account changes.
- Consistently improved customer satisfaction through expert resolution of conflicts, issues, and concerns.
- Monitored and reported on trends in customer interaction to evaluate processes and capitalize on improvement opportunities.
- Managed over 50 inquiries per day
Sales Associate
Mizzen And Main
Fort Worth, TX
11.2018 - 09.2019
- Engaged with customers to effectively build rapport and lasting relationships.
- Consistently maintained top performance in number of transactions and sales totals.
- Greeted every customer, determined their needs, and maintained personal relationships with them.
- Reported numbers in sales, conversion, AOV, and average sales per day to hit projected forecast
- Prepared merchandise for sales floor by pricing or tagging
IT Recruiter
Insight Global
Dallas, TX
07.2018 - 10.2018
- Sourced and screened candidates for a variety of corporate hiring clients, including those in the healthcare, telecommunications and pharmaceutical spaces.
- Handled administrative duties required to onboard new hires.
- Worked closely with clients and consultants to source the most appropriate candidates for a variety of roles.
Education
Bachelor of Arts - Art Education
The University of Texas At Arlington
Arlington, TX05.2017
Skills
- Problem Solving
- Quantitative and Qualitative Analysis
- Data Mining Software
- Customer Retention Strategies
- Team Collaboration
- Multitasking and Prioritization
Affiliations
- Tri Delta
- Barnaby Women's Social Club
- Culture Club
Timeline
VIP and Loyalty Retention Associate
Mizzen And Main
02.2021 - Current
Customer Service Coordinator
Mizzen And Main
09.2019 - Current
Sales Associate
Mizzen And Main
11.2018 - 09.2019
IT Recruiter
Insight Global
07.2018 - 10.2018
Bachelor of Arts - Art Education
The University of Texas At Arlington
References
Available upon request.
References
Available upon request.