Eric Hall

Spring,TX

Summary

Competent Telecommunications Technician able to install voice, data, and video. Well-organized and resourceful with superior work ethic. Bringing 27 years of related experience and looking for challenging new role.

Overview

years of professional experience

Certificate

Work History

SrTech

Avaya Inc.

Durham, NC

05.1995 - Current

Installed and configured new devices and system components.
Responded to service requests during and after business hours.
Coordinated installation of all new users and relocations of existing users.
Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.
Consistently met deadlines and requirements for all production work orders.
Learned new skills and applied to daily tasks to improve efficiency and productivity
Worked with customers to understand needs and provide excellent service

Education

CCNA Certificate -

Lone Star College

Tomball, TX

06.2017

Associate of Science - Computer Electronics

Texas State Technical College

Amarillo, TX

05.1995

High School Diploma -

Canyon High School

Canyon, TX

06.1991

Skills

Installing devices
Configuring equipment
Educating customers
Repairing systems
Troubleshooting problems

System backups
Excellent diagnostic skills
Excellent problem-solving abilities
System upgrades
Excellent communication skills

Certification

Top Secret Security Clearance
VMware certification
Microsoft Certified Professional (MCP)
Cisco Certified Network Associate Routing and Switching (CCNA)
Comptia A+
Comptia Net+
Comptia Linux+
Comptia Cloud+
Security +
Sip School Certified Associate (SSCA)

Timeline