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Jacqueline Robinson
Administrative Manager
Los Angeles,United States
Summary
Administrative Manager who has superior attention to detail, stellar organization skills, and the ability to meet tight deadlines in high-pressure environments. Very efficient with a high sense of integrity and discretion in confidential information. Exudes professionalism in dealing with senior professionals in and outside the company as well as being able to multi-task.
Quote
Service to others is the rent you pay for your room here on earth.
Muhammad Ali
Overview
4
4
years of professional experience
50
50
X 10 = 500+ hrs of community service
6
6
years of post-secondary education
16
16
Year old high school graduate
Education
Associate of Arts - Music
Santa Monica College
Santa Monica, CA 2020 - Current
Certificate of Completion - Personal Development
PSI Seminars
Orange County, CA 08.2015 - 08.2015
Certificate of Completion of PSI 7 - Personal Development
PSI Seminars
Pecos, NM 07.2022 - 07.2022
High School Diploma -
Los Angeles County High School For The Arts
Los Ángeles, CA 08.2015 - 06.2019
Work History
Administrative Manager
C.W. Financial Group
Los Angeles, CA
04.2020 - Current
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
Executive Administrative Officer
The Boss Calls
Long Beach, CA
2018 - 2022
- Promoted to several positions, maintaining steady upward trend of progress and growth.
- Improved business logistics by implementing initiatives, increasing office-wide productivity.
- Saved company over $90k in charge-back discrepancies by applying new POS systems.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Interacted with vendors to purchase and set up equipment and services.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Created and completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Managed filing system, entered data and completed other clerical tasks (50 WPM)
Customer Service Representative
Rockwell & Stein Management, Inc.
Beverly Hills, CA
2018 - 2020
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Answered over 40 calls per shift to meet fast-paced call center demands.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Performed various clerical duties by filing and faxing documents and creating / maintaining customer databases (30 WPM)
Skills
- Computer Proficiency
- Records and Database Management
- Client Correspondence
- Issue Identification
- Call Center Operations
- Customer Data Confidentiality
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Certificate of Completion of PSI 7 - Personal Development
PSI Seminars
07.2022 - 07.2022
Associate of Arts - Music
Santa Monica College
2020 - Current
Administrative Manager
C.W. Financial Group
04.2020 - Current
Customer Service Representative
Rockwell & Stein Management, Inc.
2018 - 2020
Executive Administrative Officer
The Boss Calls
2018 - 2022
Certificate of Completion - Personal Development
PSI Seminars
08.2015 - 08.2015
High School Diploma -
Los Angeles County High School For The Arts
08.2015 - 06.2019