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Kathrine McClelland
Joliet,IL
Summary
Self-starting Custodian with team player mentality. Skilled at staying on task and meeting deadlines. Dedicated to maintaining cleanliness .Positive and energetic professional comfortable working with no supervision.
Overview
18
18
years of professional experience
Work History
Maintenance /Custodial Staff Member
Laraway Consolidated School Dist 70c
Joliet, IL
01.2019 - Current
- Kept building spaces premises clean inside and outside.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract and top scrub floors and carpets.
- Moved furniture for cleaning and set up for special events.
Warehouse Worker
Petco
Joliet, IL
07.2016 - 07.2017
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Consistently lifted over 100 50 pounds products.
- Used hand-held devices and computers.
- Completed customer orders each day in warehouse setting.
- Took on special assignments including assisting management with operational activities, such as looking up old orders, reprinting tickets , and solving problems.
- Known for working well with all staff including shipping and receiving teams, forklift drivers, supervisors, and other
Food Service Worker
Joliet Township High School
Joliet, IL
08.2007 - 07.2016
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Served over 150 meals to high school students on cafeteria line.
- Retrieved food from warmers to stock line.
- Filled plates with requested food items.
- Assisted cooks/bakers with food preparation,
- Built great relationships with faculty, staff and students.
Customer Service /Data Entry Clerk
S & S Activewear
Bolingbrook , IL
10.2001 - 06.2006
- Answered customer questions about product availability and shipment times.
- Managed 200 + incoming calls each day with utmost professionalism and knowledgeable service.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Submitted completed orders quickly to maximize delivery efficiency.
- Described product highlights and benefits to help guide purchasing decisions.
- Processed credit card payments and adjusted customer accounts to maintain current system data.
- Corrected data entry errors.
- Verified accuracy of computer system information by updating customers information.
- Created invoices.
- Assisted customers with issues on orders.
- Operated office equiptment such as fax machine, copier , and printers.
- Accurately handled data entry for clients into company-based software
- Worked with customers to understand needs and provide excellent service
Education
No Degree - Food And Sanitation Certificate
Joliet Junior College
Joliet, ILNo Degree - Certified Nurse Aide (CNA)
Joliet Jr College
Joliet, IL06.1995
Certificate in Word, Excel -
Vocamotive
Lombard04.2018
High School Diploma -
Joliet Township High School
Joliet06.1989
Skills
- Cleaning and Sanitizing
- Snow Removal
- Conscientious and Detail-Oriented
- Dependable and Responsible
- Trash Collection and Removal
- Customer Service
- Floor Cleaning and Buffing
- Staff Support
- Facility and Site Cleaning
- Positive Team Player
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Additional Information
Transitioning professional with a diverse background as a a warehouse worker, cafeteria food service employee, retail customer service representative, and certified nurse aide ( CNA )
Known as a versatile, efficient, and friendly professional with a strong work ethic. Always willing to learn new skills and take on challenges.
History of developing relationships built on quality and efficient service with customers, patiients, and fellow staff members.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There are two types of people who will tell you that you cannot make a difference in this world: those who are afraid to try and those who are afraid you will succeed.
Ray Goforth
Timeline
Maintenance /Custodial Staff Member
Laraway Consolidated School Dist 70c
01.2019 - Current
Warehouse Worker
Petco
07.2016 - 07.2017
Food Service Worker
Joliet Township High School
08.2007 - 07.2016
Customer Service /Data Entry Clerk
S & S Activewear
10.2001 - 06.2006
No Degree - Food And Sanitation Certificate
Joliet Junior College
No Degree - Certified Nurse Aide (CNA)
Joliet Jr College
Certificate in Word, Excel -
Vocamotive
High School Diploma -
Joliet Township High School