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Lawrence Jeter, II
Smryna,TN
Summary
Well-qualified logistics proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.
Experienced customer service professional bringing 7 years of coordinating shipments, collaborating with freight carriers and managing customer needs. Meticulous, resilient and flexible in handling diverse issues. Knowledgeable about container shipping regulations and standards.
Overview
30
30
years of professional experience
Work History
Senior Logistics Coordinator
APL Ltd; CMA-CGM
Nashville, TN
07.2015 - Current
- Serve as logistic coordinator for specialized commodities; refrigerated containers and perishable goods; make sure orders are coordinated; create new orders for export; troubleshoot issues with custom compliance and documentation; and resolve import issues with logistics and coordinate land and rail resources
- Import-export responsible for Nike account 2015
- Tracked orders and notified customers of status or potential delays.
- Processed and entered customer orders into database and provided proactive customer service for accounts.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
Fulfillment Associate
Amazon
Nashville, TN
02.2018 - Current
- Moving and sorting packages
- Loading packages and packages onto trucks for delivery
- Build, wrap, and transport pallets with a pallet jack
- Unloaded incoming trucks and properly staged inventory for processing.
- Followed procedures at all times for personal and team safety.
- Operated frequency scanners to track shipment progression and input data into shipping system.
Technical Support Specialist
PSS Asurion, PSS Tech
Nashville, TN
11.2013 - 01.2015
- Resolve customer concerns in collaboration with other departments and document interactions for ongoing support
- Provide outstanding customer service
- Help mentor and train new employees.
- Created support documentation that enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Patched software and installed new versions to eliminate security problems and protect data.
Customer Service Supervisor
Comcast
Nashville , TN
03.1997 - 09.2013
- Served as Customer Care Supervisor for a major national cable company in a regional call center that handled customer service in seven different states in the southeast
- Promoted to lead team of 15 employees in daily call center operations
- Collaborate with Customer Care Manager to create strategic plans to enhance customer satisfaction
- Provide employees with tools to maintain and increase service levels to both internal and external customers
- Worked closely with other departments to promote sales contests, clarify information, and distribute reports
- Gather, analyze, and report daily/weekly/monthly sales and service statistics
- Instrumental in improving customer-satisfaction ratings through suggestion, development, and implementation of new reporting procedures
- Increased employee knowledge by assisting with development and implementation of product- awareness program
- Enhanced employee performance and attendance through daily mentoring, one-on-one discussions and motivational strategies
- Resolved customer concerns in collaboration with respective agency and other departments
- Prepared written responses to Department of Insurance inquiries
- Provided measurement on volume and trends to determine agency education needs and improve customer satisfaction and retention
- Participated in implementing new paperless process, resulting in streamlined operations
- Dramatically enhanced customer-satisfaction ratings.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Coached employees through day-to-day work and complex problems.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
Education
Police Science
Fisk University
Nashville, TNSkills
- Proven ability to manage and coordinate multiple projects in a fast-paced, highly professional environment
- Logistics Process Improvement
- International Logistics
- Excellent customer focus and strong professional acumen
- Excellent organizational, analytical and attention to detail skills with the ability to handle multiple queries at one time
- Web-Based Logistics Information Systems
- Customs Documents
- Electronic Filing System
- Contract Analysis
- Document Preparation
- Ability To Research
Timeline
Fulfillment Associate
Amazon
02.2018 - Current
Senior Logistics Coordinator
APL Ltd; CMA-CGM
07.2015 - Current
Technical Support Specialist
PSS Asurion, PSS Tech
11.2013 - 01.2015
Customer Service Supervisor
Comcast
03.1997 - 09.2013
Police Science
Fisk University