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Hi, I’m
Leah White
Urbana,OH
Summary
Sales and client relationship management professional with proven success in driving results through meeting monthly and yearly sales goals, creating a positive customer experience, problem solving, and developing and leading teams to accomplish goals. Highly motivated and relationship driven individual seeking a purposeful career in a customer centric environment. I am a strong team player with a desire to provide input to achieve our shared goals. I am seeking a position to utilize my experience, become an asset to the team, and grow my professional development while furthering the growth of the company.
Overview
12
years of professional experience
Work History
JSB Home Solutions
Project Consultant
10.2021 - Current
Job overview
- Responsible for working with clients from initial client contact until project's final payment is collected. Responsible for creating and selling projects that will meet quality and profit standards for the company.
- Developed key client relationships by providing design solutions that met needs and budgets without compromising quality or design intent.
- Listened to customer needs and desires to identify and recommend optimal products.
- Maintained close rate of at least 30% on average .
- Consistently met monthly sales goals and on track to meet yearly sales goal of 1.8 Million.
- Handled customer concerns in order to resolve any issues and maintain customer satisfaction.
Kp Designs & AssociatesColumbus, OH
Interior Designer
01.2020 - 11.2021
Job overview
- Developed space planning concepts, color palette selections and textile presentations.
- Developed key client relationships by providing design solutions that met needs and budgets without compromising quality or design intent.
- Designed floor plans, elevations, 3D perspective views and material boards for review and presentation.
- Participated in furniture selection and documentation of specifications.
- Consulted with clients to determine architectural preference to meet overall design goals.
- Transformed uninspiring areas into warm and inviting living spaces using various lighting fixtures, materials and products.
- Interfaced effectively with contractors and vendors to resolve issues and discuss ideas.
- Assisted clients with budget considerations and made recommendations for furniture, wall hangings and accessory items.
Sellman Insurance Group
Insurance Agent
08.2020 - 10.2021
Job overview
- Maintained high standards of customer service by building relationships with clients.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Approached potential clients by using direct marketing mailings and phone contacts.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Sold auto, home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Reviewed policy applications for errors and liaised with underwriters to facilitate quick completion of application process.
TrashcabColumbus, OH
Sales and Growth Manager
04.2019 - 01.2020
Job overview
- Provided solutions for multifamily properties based on needs and pain points for waste and recycling
- Developed and maintained relationships with multifamily management companies and properties
- Built sales pipeline by making 100 face to face sales calls to multifamily communities per month
- Attended networking meetings and events to build circle and be visible in the industry
- Consistently and effectively utilization of SalesForce for account management and development
- Executed customized proposals and contracts for services.
CORT FurnitureColumbus, OH
Account Representative
05.2017 - 04.2019
Job overview
- Consistently and effectively utilized SalesForce for account management and development
- Business development through industry networking
- Initiated customer contact through route calls, cold calls, follow-up
- Developed business proposals and follow-up strategies to support how CORT products and services meet the customer’s needs
- Established and maintained consultative relationship with new, prospective and existing clients
- Grew sales by 20% to goal in 2017 and by 30% to goal in 2018
CORT FurnitureColumbus, OH
Showroom Sales Consultant
10.2016 - 05.2017
Job overview
- Residential and Commerical furniture sales
- Provided excellent customer service to walk-in, telephone and internet inquiries
- Accurately processed sales orders and scheduling delivery, assisting with customer pick-up
- Floor presentation and maintenance- included moving furniture, merchandising, pricing, accessorizing and display
- Developed a base of customers through in store contacts and internet prospecting
- Met and/or exceeded budgeted revenue growth in assigned business segments
- Evaluated needs of customer in order to advise and guide customer on appropriate products and services to maximize revenue opportunities
- Educated customers on how CORT products and services meet the customer’s needs.
TargetCWSan Diego, CA
Client Relations Analyst
06.2016 - 08.2016
Job overview
- Grew and maintained accounts through relationship building
- Created individual recruitment, payroll, timekeeping, invoicing and new-hire processes for 1-300 employees for new clients
- Provided Recommendations on all personnel matters relating to benefits, new hires, job classifications, everify, sick-time ordinance, terminations, recruitment and other HR functions
- Coordinated and performed calls with clients regarding onboarding, systems, contracts, and procedures
- Provided stellar customer service to maintain positive relationships with clients and contingent workers; build company’s profile through outstanding relationship management.
TargetCWSan Diego, CA
Account Manger
08.2015 - 06.2016
Job overview
- Managed the full onboarding cycle for new employees using multiple software systems
- Managed client and employee relations post sale as one of the main points of contact with Target CW
- Processed weekly and bi-weekly payroll for employees on assignment with client companies
- Processed and sent invoices for clients on a weekly basis
- Responsible for understanding and implementing employment laws and HR policies
- Provided excellent customer service to employees and clients by maintaining service standards and going above and beyond to meet the customer’s needs
- Interacted with Sales, Client Relations, HR, and Finance team to best service my clients and employees
- Developed ways to make processes simpler for clients and employees.
NordstromSan Diego, CA
Department Manager
10.2014 - 08.2015
Job overview
- Managed a 1 and 2.5-million-dollar department
- Promoted to a higher volume department within 3 months due to successful sales growth
- Managed a team of 7-12 sales people
- Responsible for hiring and training in my department according to business needs
- Managed inventory and shrinkage
- Conducted department inventories bi-annually
- Drove sales by analyzing business on a daily, monthly, and yearly basis in order to identify areas of opportunity
- Made product callouts to buyers to drive increased sales through product
- Provided excellent customer service by maintaining Nordstrom's standards of service
- Trained, coached, and mentored team on POS, key sales tactics, and customer service to increase sales and provide a positive customer experience
- Wrote a monthly schedule
- Merchandized the department on a daily basis
- Promptly resolved all customer requests, questions, and complaints
- Built relationships with customers and assisted my team in build relationships with customers to drive traffic into the store.
NordstromSan Diego, CA
Assistant Department Manager
06.2013 - 10.2014
Job overview
- Assisted in managing a 3 and 6.5 million-dollar department
- Assisted in managing a team of 5-8 sales people
- Consistently met sales goals set for me by my Department Manager
- Supported the sales team by assisting them in building customer relationships, and driving appointments
- Responded to customer questions and requests in a prompt and efficient manner
- Built relationships with customer to increase repeat business
- Wrote a monthly schedule
- Assigned employees to specific duties to meet the needs of the department
- Instructed Staff on appropriately handling difficult and complicated sales
- Examined merchandise to verify that it was correctly priced and displayed
- Trained and developed new associates on POS systems and key sales tactics
- Assisted in conducting store inventories bi-annually.
NordstromSan Diego, CA
Salesperson
11.2011 - 06.2013
Job overview
- Consistently met bi-monthly and yearly sales goals and achieved monthly pacesetter twice
- Developed customer relationships through friendly greetings, excellent service, and follow up on purchases
- Answered questions regarding store information and merchandise
- Demonstrated use and care of merchandise
- Ascertained customer's needs by asking questions and being intuitive
- Was awarded the Customer Service All Star Award
- Took initiative to gain product knowledge in order to provide my customers with the best information regarding product fit and wear
- Restocked the floor and merchandised as needed to maintain visual appeal in my department.
Education
Clark State Community CollegeSpringfield, OH
Associate of Applied Science from Nursing
06.2007
Skills
- Skills & Abilities
- Customer Relationship Management
- Sales
- Customer service
- Detailed
- Staff training and development
- Strong work ethic
- Goal-oriented
- Excellent communication skills
- Passionate
- Networker
Timeline
Project Consultant
JSB Home Solutions
10.2021 - Current
Insurance Agent
Sellman Insurance Group
08.2020 - 10.2021
Interior Designer
Kp Designs & Associates
01.2020 - 11.2021
Sales and Growth Manager
Trashcab
04.2019 - 01.2020
Account Representative
CORT Furniture
05.2017 - 04.2019
Showroom Sales Consultant
CORT Furniture
10.2016 - 05.2017
Client Relations Analyst
TargetCW
06.2016 - 08.2016
Account Manger
TargetCW
08.2015 - 06.2016
Department Manager
Nordstrom
10.2014 - 08.2015
Assistant Department Manager
Nordstrom
06.2013 - 10.2014
Salesperson
Nordstrom
11.2011 - 06.2013
Clark State Community College
Associate of Applied Science from Nursing