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Natascha S. Lawrence
Shreveport,La
Summary
Professional Enthusiastic and dedicated individual with a positive attitude and strong work ethic who is dedicated
with a desire to provide excellent customer service while overseeing daily office operations.
Related Skills
MS Word MS Excel Type 65 wpm
Written Communication Filing/Record Organization Conflict Resolution
Customer Service Time Management Prepare Procedures
Office Management Process Improvement Front-Desk Operations
Selected Achievements
Generate monthly expenditure report.
Timekeeping, leave reports, overtime reports and attendance reports.
Process promotions, reclassifications, and pay and/or status adjustments.
Request equipment asset numbers for equipment purchased through the company.
Coordinate the entire operation of the front office; manage staff, train and provide feedback
Set guidelines for company, managing budgets and overseeing specific office operations.
Comply, sort, and verify accuracy of data to be entered.
Answer multi-line phone system, schedule appointments.
Compose disciplinary action forms for different departments.
Dispatch maintenance on radio as maintenance request or called in.
Prepare calendar for vehicle maintenance such as oil changes, repairs and inspections.
File all tax information required by government and state
Recruit, train and ensure that all employees adhere to the company’s uniform policy.
Overview
14
14
years of professional experience
Work History
Machine Operator/CIP
Benteler Steel
Shreveport, La
01.2016 - 01.2020
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems
- Kept detailed production records and identified hold-ups
- Calibrated, tested and adjusted machine settings or controls in preparation for production operations
- Followed tooling instructions and product specifications to determine and implement operational sequences
- Updated daily production logs and informed management of production incidents or non-conformance issues
- Operated machining equipment safely with team of operators
- Complied with company and OSHA safety rules and regulations
- Inspected products and machines to maintain quality and efficiency
Office Specialist
City Of Shreveport
Shreveport, La
01.2014 - 01.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Kept reception area clean and neat to give visitors positive first impression
- Provided clerical support to company employees by copying, faxing and filing documents
- Prepared mail and packages for shipment, pickup and courier services to expedite delivery
- Routed business correspondence, documents and messages to correct departments and staff members
- Responded to inquiries from callers seeking information
- Interacted with customers by phone, email or in-person to provide information
- Executed record filing system to improve document organization and management
Office Manager
Blakey Auto Plex
Bossier City, La
01.2012 - 01.2014
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel
- Coached new hires on company processes while managing employees to achieve maximum production
- Coordinated special projects and managed schedules
- Developed standard operating procedures for all administrative employees
- Updated reports, managed accounts and generated reports for company database
- Managed office operations while scheduling appointments for department managers
Office Manager
Smokey’s 24 Hour Towing
Dallas, Texas
01.2006 - 01.2012
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping
- Sourced vendors for special project needs and negotiated contracts
- Maintained computer and physical filing systems
- Updated reports, managed accounts and generated reports for company database
- Dispatch for Fleet
Skills
- Experience operating machines
- Straightener machine operations,
- Bundler machine operations
- Machine set up
Timeline
Machine Operator/CIP
Benteler Steel
01.2016 - 01.2020
Office Specialist
City Of Shreveport
01.2014 - 01.2016
Office Manager
Blakey Auto Plex
01.2012 - 01.2014
Office Manager
Smokey’s 24 Hour Towing
01.2006 - 01.2012
Some College (No Degree) - Real Estate Agent
Adams Real Estate School
Education
Some College (No Degree) - Real Estate Agent
Adams Real Estate School
Shreveport, La