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Renako (rē-nā-kō) Banks
Pensacola,FL
Summary
Highly experienced Manager known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
15
15
years of professional experience
1
1
Certificate
Work History
Educator
Escambia County School District
Pensacola , Florida
07.2021 - Current
- Created an exciting and fun learning environment for students to develop basic skills.
- Built relationships and communicated with parents to provide best learning environment for children.
- Collaborated with adults and children to provide safe and educational experience.
- Developed and implemented engaging lesson plans to keep learner attention.
- Differentiated instruction to meet needs of diverse learners.
- Managed classroom activities, parent conferences, and lesson plans.
Sales & Marketing Manager
University Of West Florida
Pensacola, Florida
12.2018 - 07.2021
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Monitored intern progress and adapted training to support growth and development for student staff and student organizations
- Educated University Staff, Faculty, and Students on virtual software presentations such as Zoom, Google Chat and Microsoft Teams
- Created and delivered In-person presentations about the event process to students, departments, and external customers
- Evaluated existing plans, processes, and events planning services to identify opportunities for improvement.
- Configured event management software to simplify event process and make it user friendly
- Planned and implemented staff development and in-service training programs to enhance knowledge and skills.
- Supervise student staff and conduct routine training quarterly
- Scheduled educational activities, faculty lectures, and departmental events to drive the mission and values of the institution.
- Increased revenue for UWF Commons by 25% with event space rental prior to the pandemic
General Manager
Verizon Wireless
Pensacola, FL
10.2012 - 07.2018
- Organized budgets, oversaw P&Ls, and achieved margin targets consistently to stay on track with a growth plan
- Managed staff of 30 employees with various roles
- Created and oversaw new technology training programs for day-to-day operations.
- Set, enforced, and optimized internal policies to maintain efficiency and responsiveness to demands.
- Applied performance data to evaluate and improve operations, target current business conditions, and forecast needs.
- Trained, coached, and mentored staff to support smooth adoption of new mobile device programs and software programs
- Collaborated with community program leaders and advocates to make resources accessible to those in need.
- 2016 Hall of Fame Leader for commitment to excellence
- Created and executed effective plans during all product launches.
Assistant Retail Sales Manager
Verizon Wireless
Atmore, AL
10.2011 - 10.2012
- Developed and cultivated the next wave of leadership through coaching and development.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Recruited, interviewed, and hired talented individuals bringing dynamic sales expertise to the organization.
- Coached employees and trained them on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Mentored and trained 10 sales associates for one sales location
Business Support Supervisor
Verizon Wireless
Dublin, OH
06.2007 - 07.2011
- Received Leading Performance in coaching in developing representatives to meet and exceed performance goals.
- Created a Mentor program for representatives who desired to career path toward leadership roles.
- Member of ESS Task Force (Employee Satisfaction Survey) team researched employee issues and concerns.
- Developed and implemented an Efficiency team to assist with individual efficiency opportunities.
- Maintained current knowledge of all team position requirements.
- Taught new team members correct procedures for all areas of operations.
Education
MBA - Business Administration
Keller Graduate School
Columbus, Ohio12.2013
Bachelors of Science - Liberal Arts And Sciences
Wilberforce University
Wilberforce, OH12.1997
Skills
- Strong Verbal and written communication
- Team Building Leadership
- Outstanding Customer service
- Concentrated Relationship-Building
- Analytical skills
- Creative and Innovative
- Data Analysis
- Problem Solving
- Time Management
- Sales Projections
- Detail-Oriented
- Revenue Generation
Certification
- University of West Florida Certified Event Planner
- Received Official State of Florida Statement of Eligibility Temporary Teacher's Certificate in Business Education
- Certified Board of Directors for Community Home Owners Association
Additional Information
Board of Director-Navy Oaks Home Owner Association
1/2020-Current
- Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
- Built relationships with residents, families and community.
- Vice President 2020-2021
Timeline
Educator
Escambia County School District
07.2021 - Current
Sales & Marketing Manager
University Of West Florida
12.2018 - 07.2021
General Manager
Verizon Wireless
10.2012 - 07.2018
Assistant Retail Sales Manager
Verizon Wireless
10.2011 - 10.2012
Business Support Supervisor
Verizon Wireless
06.2007 - 07.2011
MBA - Business Administration
Keller Graduate School
Bachelors of Science - Liberal Arts And Sciences
Wilberforce University