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Sarah Kelley
Corvallis,OR
Overview
32
32
years of professional experience
Work History
Owner/Manager
Premier Systems Carpet & Upholstery Care
Corvallis, OR
02.2001 - Current
- Managed day-to-day business operations.
- Consulted with book of over 1000 customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Created and monitored promotional approaches to increase sales and profit levels.
- Reconciled daily sales, returns and financial reports in QuickBooks.
- Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
- Devised processes to boost long-term business success and increase profit levels.
Technical Support Specialist
Fiserv/Summit Information Systems
Corvallis, OR
08.1999 - 02.2001
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Recorded and maintained relevant notes for over 20 clients daily along work orders.
- Resolved 15 technical support inquiries per day
Financial Service Consultant
Central Willamette Credit Union
Albany, OR
03.1991 - 08.1999
- Educated and worked with clients on ROI terms to find accurate solutions.
- Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
- Discussed financial options with clients and provided informed suggestions.
- Gathered customer information and maintained in CRM database.
- Submitted loan applications to underwriter for verification and recommendations.
- Originated, reviewed, processed, closed and administered customer loan proposals.
- Maintained strict confidentiality of bank records and client information.
- Recommended loan approvals and denials based on customer loan application reviews.
- Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
- Explained very technical financial information to applicants in easy to understand language.
Education
High School Diploma -
Frankfurt American High School
Frankfurt, Germany06.1988
Skills
- Executive Leadership
- Industry Expertise
- Process Improvement
- Work Planning and Prioritization
- Staff Management
- Customer Service
- Verbal and Written Communication
- Integrity and Transparency
- New Business Development
- Driven and Determined
- Attention to Detail
- Professional Networking
- Adaptable and Flexible
- Hazardous Chemicals
Timeline
Owner/Manager
Premier Systems Carpet & Upholstery Care
02.2001 - Current
Technical Support Specialist
Fiserv/Summit Information Systems
08.1999 - 02.2001
Financial Service Consultant
Central Willamette Credit Union
03.1991 - 08.1999
High School Diploma -
Frankfurt American High School
Summary
Motivated business professional bringing 21 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members. Strong track record of providing outstanding customer service skills.