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S. John Wesley
Secundrabad
Summary
Proactive Product Specialist with advanced problem-solving skills and technical aptitudes. Effective at working independently and as a contributing member of a team. Talented in day-to-day product management and financial analysis. Technical person with 11+ years of Experience in Windows, MAC OS, Active Directory, Virtualization and Office O365 knowledge. Professional, creative, flexible with proven analytical skills.
Overview
16
16
years of professional experience
Work History
Product Specialist
S&P Global Pvt Ltd
Hyderabad
02.2017 - Current
- Apply Registry Fixes for the relevant product set supported after examining the behavior and the error logs
- Closely co-ordinate with the Clients’ IT teams to incorporate the necessary fixes to resolve the reported issues
- Besides providing Support, we also do the relevant UAT (User Acceptance Testing) testing for the new product releases and report any Bugs in the Products
- Handling the Product support cases and provide advanced technical support to the issues that are raised by Level 1 and Level 2.
- Owned and prioritized product backlog.
- Collaborated with development team on cloud services and tasks.
- Suggested enhancements to product design that would improve user experience.
- Contacted proper stakeholders to share changes to project scope and timelines.
Level 2 Remote Support Specialist.
Unisys India Pvt Ltd, Unilever Global Pvt Ltd (Client)
Hyderabad
12.2014 - 02.2017
- Working on Active Directory and Configure User Profile
- Install Application on user machine that are added to his/her AD profile
- Work remotely to solve their Outlook issues and Application related query
- Creating and Administering Groups in Active Directory
- Creating Organizational Unit (OU) and applying Group Policies for the OU.
Senior Support Engineer (Trainer)
CSS Corp Pvt Ltd.
Chennai
02.2013 - 11.2014
- Desktop Virtualization
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored participant workflow and behaviors throughout training process.
Senior Network Administrator
Perfect Solutions
Chennai
07.2009 - 08.2012
Level 2 Support Technician
Sutherland Global services, DELL.
Chennai
07.2006 - 07.2009
Education
Bachelor of Computer Science, BSC -
Kalinga University
Raipur2021
Diploma - Electronic and Communication Engg DECE
St. Michaels Polytechnic College
Chennai2004
SSLC -
Nazareth Matriculation Higher Secondary School
Chennai2000
Skills
- Resolving Problems and Incidents
- System Hardware, Networking and Troubleshooting
OS: Windows 98, Me, XP, Vista, Win 7, Win 8, Win 81, Windows 10, Mac OS X, Win Server 2008, 2008R2, Win Server 2012R2
- Training Junior Team Members
- Software Testing and Validation
- Issue and Resolution Tracking
Languages
English
Advanced (C1)
Tamil
Advanced (C1)
Telugu
Intermediate (B1)
Hindi
Intermediate (B1)
Timeline
Product Specialist
S&P Global Pvt Ltd
02.2017 - Current
Level 2 Remote Support Specialist.
Unisys India Pvt Ltd, Unilever Global Pvt Ltd (Client)
12.2014 - 02.2017
Senior Support Engineer (Trainer)
CSS Corp Pvt Ltd.
02.2013 - 11.2014
Senior Network Administrator
Perfect Solutions
07.2009 - 08.2012
Level 2 Support Technician
Sutherland Global services, DELL.
07.2006 - 07.2009
Bachelor of Computer Science, BSC -
Kalinga University
Diploma - Electronic and Communication Engg DECE
St. Michaels Polytechnic College
SSLC -
Nazareth Matriculation Higher Secondary School