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TODD CORBETT
Senior Corporate Travel Consultant
LYNN,MA
Summary
I am a dedicated corporate travel agent with 25 years of experience excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve company goals. Punctual self-starter with excellent customer service skills and overall efficiency.
I am well trained using both Apollo and Sabre Reservation Systems.
Overview
12
12
years of professional experience
Work History
Senior Corporate Travel Consultant
Travel And Transport, Inc.
Arlington, MA
03.2013 - 08.2020
- Arranged domestic and international travel accommodation for groups and executives.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
- I worked from home for onsite corporate travel department servicing Joint Commission Account.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings
Corporate Travel Consultant
American Express, TRS
Boston, MA
05.2007 - 02.2012
- Specialized in booking domestic and international flights and hotels for client's employees traveling to conferences and meetings.
- Applied fare rules equitably to effectively meet needs of diverse business clients.
- Utilized understanding of exchange or reissue ticketing entries to avoid debit memos arising from incorrect ticketing or incorrect application of ticketing rules and procedures.
- Booked tickets for air, rail and ground transportation.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
Education
High School Diploma -
Beverly High School
Beverly, MAGraduation Certificate -
Travel Education Center
Cambridge, MASkills
- Built complex International Travel Itineraries for demanding business travelers,
- Worked 24 hour/after-hours travel desk, helping travelers with any customer service issues that arose during their trip or making last minute travel reservations, as needed
- Communicated directly with airlines, car and hotel vendors, to obtain best service and corporate rates for business travelers
- Met all quality control and service level goals set by Team Leaders
Timeline
Senior Corporate Travel Consultant
Travel And Transport, Inc.
03.2013 - 08.2020
Corporate Travel Consultant
American Express, TRS
05.2007 - 02.2012
High School Diploma -
Beverly High School
Graduation Certificate -
Travel Education Center