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Hi, I’m
Patricia Lewis
Coventry,RI
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I’m always looking to strengthen my knowledge and skills.
Overview
8
years of professional experience
1
Certificate
Work History
Alert AmbulanceWakefield, RI
EMT-Basic
03.2018 - 09.2019
Job overview
- Determined medical and safety requirements at emergency scene by assessing medical status of ill or injured persons.
- Administered basic life and advanced life support to patients at scene, en route to hospital and pre-hospital settings.
- Remained up to date with current standards of care, equipment functions and certifications, licenses and registrations.
- Protected self and others to prevent risk of communicable diseases and comply with safety regulations and procedures.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Communicated with patients about pain, comfort and needs during transportation and preliminary medical care.
- Restocked ambulance with proper equipment such as vents, ET tubes, medication and IV pump tubing to maintain optimum inventory.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
Shaw's SupermarketAttleboro, MA
Bakery Clerk
11.2016 - 09.2017
Job overview
- Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales.
- Provided superior customer service to promote guest satisfaction, brand loyalty and consistent revenue.
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Decorated and merchandised quality bakery goods to build business reputation and revenue base.
- Offered immediate assistance and menu advice to guests, documented orders and conveyed special requests to baker and assistants.
- Assisted bakers with procuring necessary ingredients from inventory area during high-volume periods with demanding order levels.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
Shaw's SupermarketNorth Providence, RI
Customer Service Representative
09.2006 - 04.2013
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Managed returns, refunds, money grams, lottery tickets and exchanges.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Shaw's SupermarketNorth Providence, RI
Cashier
09.2006 - 04.2013
Job overview
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Shaw's SupermarketNorth Providence, RI
Deli Clerk
09.2006 - 04.2013
Job overview
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
Shaw's SupermarketCranston, RI
A La Carte Clerk
09.2006 - 04.2013
Job overview
- Cultivated warm relationships with regular customers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Set up advertising signs and displays on shelves, counters and tables.
- Monitored temperature of cases, shelves and storage areas and reported failures to manager.
- Prepared and cooked a variety of foods
- Packaged, labeled, priced and shelved premade meals.
- Priced markdown items
Shaw's SupermarketCranston, RI
Floral Clerk
09.2006 - 04.2013
Job overview
- Unboxed, tagged and placed products in attractive displays to catch attention of patrons upon entering store.
- Set up and broke down holiday and seasonal displays.
- Placed orders for supplies such as ribbon and cellophane.
- Educated customers about proper handling and care for maximum life of each flower arrangement or plant.
- Maintained thorough knowledge of needs, characteristics and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.
- Quoted, generated and processed customer orders to meet specifications and various occasions.
- Developed individualized arrangement recommendations based on customers' budget, occasion and preferences.
- Drove customer satisfaction by providing recommendations for greenery and flower pairings.
- Collaborated closely with customers to create unique designs for bouquets, wreaths and gifts.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
TargetNorth Smithfield, RI
Overnight Stock Associate Seasonal
11.2010 - 01.2011
Job overview
- Unloaded arriving product stock and moved to store display areas.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Realigned merchandise throughout assigned section to give shelves and racks professional appeal.
- Inspected floor displays, noted missing items and immediately replenished merchandise.
- Adhered to safety processes and procedures when stocking store to avoid falls and other injuries.
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
Education
American Safety Programs & TrainingProvidence, RI
No Degree from Emergency Medical Technician
12.2013
New England Institute of TechnologyEast Greenwich, RI
Associate of Science from Multimedia & Web Design
05.2009
North Providence High SchoolNorth Providence, RI
High School Diploma
06.2006
Skills
- Understanding Customer Needs
- Customer Support
- Credits and Refunds
- Order and Refund Processing
- Calm and Professional Under Pressure
- Product Location
- Cash Register Operation
- Preparing Food Items
- Answering Customer Questions
- Shelving Items
- Return and Exchange Processing
- Vital Sign Assessment
- Ambulance Transport
- Equipment Safety
- Dispatcher Communication
- Emergency Vehicle Driving
Certification
- EMT - Emergency Medical Technician
- CPR BLS certified
Timeline
EMT-Basic
Alert Ambulance
03.2018 - 09.2019
Bakery Clerk
Shaw's Supermarket
11.2016 - 09.2017
Overnight Stock Associate Seasonal
Target
11.2010 - 01.2011
Customer Service Representative
Shaw's Supermarket
09.2006 - 04.2013
Cashier
Shaw's Supermarket
09.2006 - 04.2013
Deli Clerk
Shaw's Supermarket
09.2006 - 04.2013
A La Carte Clerk
Shaw's Supermarket
09.2006 - 04.2013
Floral Clerk
Shaw's Supermarket
09.2006 - 04.2013
American Safety Programs & Training
No Degree from Emergency Medical Technician
New England Institute of Technology
Associate of Science from Multimedia & Web Design
North Providence High School
High School Diploma