Xaviour Blue

Villa Rica,GA

Summary

Committed Warehouse leader accustomed to managing shipping and receiving operations in high-volume warehouse environments. Organized approach to monitoring materials movements with focus on safety and productivity. Performance-oriented team player with good multitasking abilities. Diligent and reliable Hand Packer successful at handling high-volume, physically-challenging work, standing for long periods and moving with ease. Excellent physical stamina, teamwork capabilities and communication skills. Dedicated to surpassing production goals and maximizing customer satisfaction every day. Safety-oriented Forklift Operator knowledgeable about proper handling of heavy machinery, pallet jacks, cherry pickers and forklifts. Works well independently and as part of team. Excellent interpersonal communication skills.

Overview

years of professional experience

Work History

Lot Manager

Atlanta West Kia/Calavan Kia

Lithia Springs, GA

04.2017 - 08.2022

Assisted sales and service staff with moving automobiles to keep operations running smoothly.
Parked vehicles in visually appealing ways to attract customer attention and increase sales.
Achieved and maintained pristine condition of automobiles on lot and in showroom.
Added and maintained key tags, inspection decals and window stickers for 200 vehicles on sales lot.
Picked up and delivered customers using dealership vehicles.
Rendered excellent service to customers and sales staff of 20+ at Atlanta West/ Calavan Kia dealership.
Greeted and welcomed new members, establishing and updating memberships to Kia programs.
Rotated merchandise and displays to feature new products and promotions.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Night Manager

Advanced Auto Parts

Atlanta, GA

02.2014 - 05.2017

Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
Created nightly shift task lists to assign duties to each employee.
Organized shift meetings to communicate and resolve issues for night operations.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Effectively supervised staff of 8 personnel by implementing company policies, protocols, work rules and disciplinary action.
Performed customer needs assessments and coordinated resolutions with supply chain and quality teams.
Trained new employees on proper protocols and customer service standards.
Assisted in recruiting, hiring and training of team members.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered customer telephone calls promptly to avoid on-hold wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
Unloaded and stacked materials by raising and lowering lifting devices.
Unloaded materials and goods at designated locations for best project availability.
Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
Removed orders from storage, wrapped and staged for shipments.
Packed items into appropriate containers for shipment.
Drove carts, dollies, hand trucks, mobile power-propelled trucks and other moving equipment to move large quantities of merchandise.
Received products using frequency scanners, unloaded shipments from trucks and fulfilled and organized orders to streamline customer delivery processes.

Education

High School Diploma -

Web Stebbins High School

Dayton, OH

06.2014

Skills

Administration and Reporting
Managing Operations and Efficiency
Credit Card Transaction Processing
Resource Utilization
Assignment Delegation
Professional Relationships
Paperwork Processing

Safety Policies and Procedures
Operational Efficiency
POS Inventory System Operation
Customer Engagement
Compliance Requirements
Forklift Operator

Timeline