Mortgage Loan Officer Resume: Examples & Tips
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A mortgage loan officer educates, counsels and guides potential borrowers on choosing mortgage products, and helps them complete loan application processes. In this role, you’ll be expected to build and cultivate relationships with real estate agents, financial planners, accountants and others to attract new clients.
Below are resume examples and tips that will help you construct a distinguished mortgage loan officer resume that covers all the bases.
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Mortgage loan officer example (text version)
Name: KIM CHANEY
Address: City, State, Zip Code
Phone: 000-000-0000
E-Mail: email@email.com
PROFESSIONAL SUMMARY
Organized Mortgage Loan Officer with years of experience in the changing housing market. Extensive real estate knowledge and success in client education. Adept at mathematical accuracy and following financial regulations.
WORK HISTORY
- Meet with clients to ensure full understanding of residential mortgage options for which they qualify and the risks and benefits of each
- Communicate effectively with all stakeholders, including the customer, sales asso’ builder and title company
- Demonstrate the highest level of professionalism and customer service towards al customers.
- Established, developed and maintained client referral relationships with potential « existing customers, Realtors, builders, developers, and others to establish and reta business
- Assisted senior-level credit officers with complex loan applications.
- Developed and maintained relationships with local real estate agents.
- Upheld complete confidentiality of all submitted information according to release guidelines.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Looked over and approved various types of loans.
SKILLS
- Payment collection
- Sales goals
- Problem resolution
- Prospecting clients
- Relationship development
- Property Evaluation
- Loan Processing
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Mortgage loan officer resume FAQ
1. What skills should be included in a mortgage loan officer’s resume?
| Technical skills: | Soft skills: |
| Financial skills | Interpersonal skills |
| Audit knowledge | Communication skills |
| Proficiency in MS Office | Managerial skills |
| Project management | Time management |
| Quality assurance management | Positive attitude |
| Signature verification | Patience |
| Business operations | Critical thinking |
| Automated processing | Maintaining confidentiality |
| Data analysis | Decision-making |
| Knowledge of loan programs | Problem solver |
| Understanding of NMLS guidelines | Goal-oriented |
| Quantitative analysis | Multitasking |
| Organizational skills | |
| Self-motivated |
| Technical skills: |
| Financial skills |
| Audit knowledge |
| Proficiency in MS Office |
| Project management |
| Quality assurance management |
| Signature verification |
| Business operations |
| Automated processing |
| Data analysis |
| Knowledge of loan programs |
| Understanding of NMLS guidelines |
| Quantitative analysis |
| Soft skills: |
| Interpersonal skills |
| Communication skills |
| Managerial skills |
| Time management |
| Positive attitude |
| Patience |
| Critical thinking |
| Maintaining confidentiality |
| Decision-making |
| Problem solver |
| Goal-oriented |
| Multitasking |
| Organizational skills |
| Self-motivated |
2. Which resume format should you use for this position?
If you have years of experience in loan processing and management, use the chronological format, as it highlights your work history and accomplishments. However, if you are relatively new in the banking industry and don’t have much experience under your belt, consider a functional format, which lays more emphasis on the professional skills and training you already have. If you have a few years of experience in the field, a combination resume, as the name suggests, can present both your top experiences and most relevant skills.
3. How should your resume be crafted for your next career step?
To move up to a higher position such as bank manager or branch manager, feature the following in your resume:
- Advanced degree in Finance, Business Administration, Economics or a related field, as well as further training in areas such as risk management, financial analysis and strategic management.
- Showcase a record of consistent success, where you’ve contributed to increasing overall revenue.
- Confirm your expertise in financial analysis by getting additional certifications or courses, e.g., Certified Financial Planner (CFP) certification or American Bankers Association Certification.
4. How do I find the correct keywords to put in my resume?
Review the specific job description, and look out for key words and phrases that best define work duties and responsibilities, such as “networking,” “customer skills,” “financial analysis” and “audit knowledge.” Incorporate these keywords in the summary, skills and work history sections of your resume. For example, you could write “Efficient mortgage loan officer proficient in handling audits and financial analysis, with strong customer service orientation” in your summary. Remember, don’t just list keywords — give work examples that show how adept you are at these skills.
5. Why is it important to customize my resume?
No two jobs are exactly alike, so it’s critical that you tailor your resume for each job application. This might involve changing the focus of your summary to better address what the job wants, or updating your skills section with abilities that fit the job requirements. Not only will this help you pass muster with employees, but it will assist in your resume passing applicant tracking systems (ATS) employers often use to scan resumes.
Do’s and don’ts for your resume
- DO mention your soft skills. “Soft” traits such as interpersonal skills, a positive attitude, verbal and written communication, salesmanship, decision-making and organizational skills are important for this position, so make sure you mention them along with your technical proficiencies.
- DO begin statements with action verbs.When it comes to displaying your work history and accomplishments, using active language helps convey confidence and competence. Start each statement with action-based phrases like “actively participated,” “managed,” “analyzed” or “boosted,” which create more impact than more passive phrases like “assisted” or “tasked with.”
- DO avoid first-person pronouns. Don’t use pronouns like “I” and “my” in your resume — instead, start your sentences and bullet points with action verbs like “achieved,” “improved,” “generated,” “implemented,” “initiated” and “organized” for greater impact. For example: “Generated new loan applications using customer skills” is more punchy than: “I helped the company to generate loan applications by maintaining customer loan confidentiality.”
- DON’T make your resume too long. Hiring managers typically only use a few seconds to look over a resume, so keep your document concise and crisp, paring down your content to the most essential skills and experiences you need to present. Aim for one to two pages, unless you’re applying for a job that specifically demands a lot of experience, and necessitates a longer work history section.
- DON’T rush into submitting the resume before checking it. A mortgage loan officer is expected to be attentive to detail and analytic, and mistakes in your resume give the exact opposite impression. Take some time to proofread your document and make 100% sure it doesn’t have typos and grammar mistakes. You can also use our Resume Builder to proof your resume for errors.
- DON’T include references. Don’t list references on your resume unless you’re requested to do so. Including references will only waste resume space that you can better use to give more details about your best skills and experiences. References can wait until you’re further along in the hiring process.
Top 4 characteristics of a best-in-class mortgage loan officer resume
Summary
In a few sentences, give a rundown of the experiences and skills you have to address what the job requires. For example: “Accomplished loan officer, well-versed with loan standards and laws. Possesses excellent customer service skills.” Another example: “Accomplished mortgage loan officer with expert knowledge of loan programs and NMLS compliance guidelines. Adept at delivering outstanding customer service.”
Skills
Look over the job description of the position you are applying for, pick out required skills that match your own, and include them here. In addition to technical knowledge such as accounting or familiarity with legal regulations, be sure to include “soft” skills like customer service, attention to detail and strong organizational skills.
Work History
Look to create three to five bullet points for each job you’ve had in the past, limiting this section to the last 10 years of work. Highlight your achievements using specific details and numbers. For example: “Exceeded annual sales goals by 25% for two consecutive years.”
Education
List your highest academic achievement (e.g., high school diploma, or degree in Finance, Economics or Business, or a related field), as well as your valid Mortgage Loan Originator (MLO) licensure, and any additional training or certifications you have that relate to the job, such as continuing education courses linked to your MLO requirements.
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Mortgage Loan Officer Resume Example
Nilda Melissa is a Certified Professional Resume Writer who has written for The Washington Post and Latina Style Magazine. She has a master's in Journalism from Columbia University and is a member of the National Association of Hispanic Journalists.
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