5 Common Urgent Care RN Interview Questions & Answers

Absolutely. I thrive on order. If a little time is invested in getting everything in its proper place, the whole world runs smoothly. During my time as a bank teller, I was able to develop a systematized flow. I consistently had the quickest moving lines and the fewest mistakes. By my sixth month I had been promoted into management. My manager encouraged me to go into banking and accounting. While I did thrive in a work environment where structure and efficiency were so valued, I also missed the human connection element. This is why I chose to pursue nursing instead.

Patient interaction and satisfaction is always improved by clear, intentional and respectful communication. In my last position I worked with an incredibly talented physician. Unfortunately, he struggled to connect with his patients, preferring to spend his time treating and analyzing rather than talking. I saw many patients who would have benefitted from his care migrate to less able doctors because they didn’t feel listened to. While I had great respect for his abilities, I was able to sit down and spend the time clearly communicating with each patient in a way he was not able to do, answering questions and making sure they felt their needs were met. My role of intermediary became very valuable. Within a year patient retention had increased by 30 percent.

Patient interaction is the highlight of the job for me, so I don’t consider what I do “above and beyond,” but there is an instance that comes to mind. A young mother came in with a cranky, sick toddler. She was clearly at her wits’ end. Her son was uncomfortable already, and the last thing he wanted was a stranger handling him. It was a slow day, so I was able to simply sit with the mother and little boy until he settled down in his mother’s arms. When he had a chance to become a little more comfortable with my presence, I was able to do everything I needed before the doctor came in. The mother was clearly relieved and thanked me several times. Because I took just a few minutes to slow down and get on his level, I was ultimately able to treat them faster and get them on their way. I saw them return a few times over the next year or two, and the mother always remembered my name and greeted me with a smile.

I actually just returned from a nursing conference where I participated as a speaker on methods of patient retention. Outside of subscribing to a few medical journals, I have maintained an active presence in the nursing community. This open dialogue with others who are as passionate as I am about healthcare has facilitated my ability to keep up my knowledge of current advancements.

I loved my last position, but the range of clients was limited. Diverse patient bases offer a learning curve and a challenge that I thrive on. I have also spoken with several people who have received care here, and they all gave glowing recommendations for their quality of care and the attentive service they received. When I saw there was an opening, I knew I had to apply.