Customer Care Representative Cover Letter Example & Templates

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Businesses rely on customer care representatives for a variety of tasks. In order to show a hiring manager that you possess the skills, talents, and personality to succeed in this role, you need a first-class cover letter. To show you what this should look like, there is a free customer care representative cover letter sample given below. Extra tips are provided afterward to point you in the right direction.

Dear Ms. Shields,

With three years of experience as a customer service representative, I believe I could be a benefit to your business. Whether it is resolving customer complaints or answering inquiries, I have knowledge of it all.

I understand that a big part of the job is taking phone calls and resolving any issues customers are having with a product. Dealing with these kinds of customers on a weekly basis was the norm at my last job, and I always maintained a pleasant demeanor. I would listen to what the customer was saying, and only after learning everything would I offer a solution.

Additionally, I believe it is crucial to build a custom sales pitch for every new client. Some organizations will benefit a certain way from our products and others will benefit another way. For example, one business needed extra piping from our store due to an emergency situation they recently experienced. For another business, I managed to convince them to buy spare pipes so that they would already be on hand should anything come up.

I am excited at the prospect of working with you and putting my sales experience to work. Please get in touch if there is anything you need me to discuss further, and thank you for reading.

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What to Include in a Customer Care Representative Cover Letter

Some people mess up their cover letters right at the very beginning by addressing it, “To Whom It May Concern” as opposed to an actual name like this free customer care representative cover letter sample has done. Since a hiring manager will likely be reading your resume and letter back-to-back, you want to make sure you do not simply repeat the same information twice. Four paragraphs are plenty of space to talk about yourself. There is no need to go any longer than that. Be sure to stay away from outdated niceties, avoid speaking in abstract concepts, and try not to make the letter all about you.

Industry Specific Skills to Include

If you feel like adding to the free customer care representative cover letter sample above, consider throwing in some additional valuable skills.

  • Interpersonal skills: You need to consistently maintain positive relations with all customers.
  • Problem-solving: When a customer comes to you with an issue, you need to be able to resolve it on the spot.
  • Patience: Handling numerous complaints during any given day can be a lot, but you need to remain positive.
  • Communication: You should be adept at communicating with others clearly in person, over the phone, and over email.

Related Skills

  • Documentation and reporting
  • Cataloging
  • First Call resolution
  • Custom order management
  • Customer Relationship Management
  • Billing coordination
  • Till counting
  • Knowledge trees
  • Inbound Customer Service
  • Key stakeholder relationship building