Customer Service Representative Resume Examples & Templates
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Customer service representatives serve as the initial touchpoint for clients, providing outstanding service, swiftly resolving concerns and ensuring a favorable customer journey. With our customer service representative example, you can create a well-crafted resume and showcase your experience, accomplishments and interpersonal skills, which are crucial to make an impact in this role. Follow our guide and create a winning resume to stand out.
Start by editing this customer service representative resume sample template or explore our 40+ resume templates to find the best one for you.
Customer service representative example (text version)
MILO SIMS
Chicago, IL 60078
(555) 555-5555
example@example.com
Resume Objective
Personable customer service associate committed to providing high-quality service and superior guest experiences seeking a customer service representative position. Positive and infectious personality with excellent interpersonal and relationship-building skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Skills
- Complaint resolution
- Sales expertise
- Order fulfillment
- Technical support
- Report preparation
- Credit card processing
- Inbound and outbound calling
- POS systems expert
Professional Skills
Communication
- Answered patrons’ questions via the library’s online chat reference service to assist with a broad variety of research topics.
- Communicated with over 10 local and regional branches to locate materials for inter-library loans.
- Advised cardholders about library policies, hours and fees.
Customer Care
- Located print and online materials for an average of 200 students per week completing research projects.
- Helped patrons complete forms for library card issuance.
- Processed customer fines and educated individual patrons on ways to minimize future charges.
Problem-Solving
- Resolved patrons’ complaints tactfully and professionally, keeping 92% of customer satisfaction.
- Monitored patrons to enforce adherence to library policies for material management and behavior.
- Examined incoming items for signs of damage and documented issues.
Work History
January 2023 – Current
Chadwick Service Company – Chadwick, IL
Customer Service Associate
July 2020 – December 2022
Ann Taylor – Chicago, IL
Sales Representative
Education
June 2020
Harry S. Truman College Chicago, IL
Associate of Science Business
Specialization – Management and Marketing
Important resume sections
Contact details
Your contact information is important in your resume as it allows employers to easily reach you for further consideration. Include: full name, city, state and ZIP code, followed by phone number and email address. Finally, add a professional website, LinkedIn profile or any other professional networking profile.
Personal statement
Making a strong impression on a hiring manager only takes a few seconds. Your personal statement, also known as a professional summary, objective or resume summary statement, is your first opportunity to highlight your skills, achievements, experience and career goals. This section, at the top of your resume, should include three to five sentences that provide a brief overview of your background and expertise, allowing hiring managers to assess your fit for the role.
Skills
Building a great customer service representative resume skills section can help you land your desired role. Create a bulleted list with eight to 12 skills to allow the employer to determine if you have the qualifications for the position.
Your skills can be categorized into:
- Abilities you learned on the job (e.g., inventory management)
- Abilities specific to the job (e.g., knowledge of mortgage processing)
- Abilities you learn through formal education and training (e.g., certification in specific software)
- Abilities that show how you approach work (e.g., time management, attention to detail).
- Intangible or interpersonal abilities (e.g., reliability, relationship building).
- Personal attributes that come naturally or can be developed over time (e.g., multitasking, leadership).
- Practical, tangible, measurable and teachable skill that involves using technology, tools or software related to a particular field or industry.
- Are essential for performing technical jobs such as IT, engineering, science and health care.
- Include proficiency in programming languages such as Python, Java, and SQL, knowledge of data analysis tools such as Excel or Tableau or design tools such as Adobe Creative Suite or AutoCAD.
Don’t forget to feature your transferable skills to highlight your versatility, adaptability and ability to succeed in the role.
Work history
This section outlines your previous and current work history, including job titles, company names, dates of employment and a description of your responsibilities and achievements. Craft this list in reverse-chronological order, starting with your most recent job experience. For every job, include a bulleted list of three measurable accomplishments, like the number of cases handled, sales goals reached, customer satisfaction improvement percentage, and any initiative you’ve created.
If this is your first job, you can include other relevant work experience, like volunteer experience, community service, professional projects and more.
Education
A resume for a customer service representative should have an education section using bullet points. Prepare this list in reverse-chronological order, starting with your most recent education experience. Include the educational institution’s name, the degree conferred and graduation year. Omit the graduation date if it has been over 10 years. You can add specializations, GPA or relevant coursework in this section if you did not attend college, list your high school and any other post-high school courses you’ve completed.
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Action verbs for resume
Action wordsmake your resume more persuasive and engaging, highlighting your accomplishments and demonstrating how you can add value to your potential employer. By using strong action verbs, you can clearly and concisely communicate your skills and experience while making your resume more dynamic and interesting to the hiring manager.
Here’s a short list of action words for a resume of customer service representative:
- Adapted
- Displayed
- Devised
- Helped
- Supported
- Applied
- Communicated
- Facilitated
- Persuaded
- Explained
Building a professional resume for a customer service representative is quick and easy with the help of our Resume Builder. It has all the tools you need, from editing to step-by-step guidance. Consider the expert suggestions and download the product once you’re satisfied with it.
Best skills for resumes
Review the customer service representative job description carefully and match the required skills to the skills and traits that fit you. Take your time building the skills of a customer service representative resume to leave a good impression on the hiring managers. Remember, adding a customer service representative cover letter is a great tool to complement your skills section on your resume.
Your skills might include:
- Communication skills
- Outbound calls
- Microsoft Office
- Adaptability
- Flexibility
- Persuasion
- Data entry
- Conflict resolution
- Salesforce
- Jira
- Ecommerce knowledge
- SaaS support
- Product knowledge
- Time management
- Point of Sale (POS)
- Zendesk
Certifications for resumes
Demonstrate your expertise and knowledge by adding certifications to your resume. Certifications are valuable assets that can set you apart by validating your skills, showing you specific training, professionalism and commitment to the field.
These are a few certifications to consider for your customer service representative resume:
- Certified Customer Service Professional (CCSP)
- Customer Service Leadership Certification
- Client Services Specialist Certification (CCSS)
- Customer Experience Certification
- American Bankers Association Customer Service Representative Certificate
Pair your resume with a matching cover letter
FAQ
What to put on a resume for a customer service representative?
Your customer service representative resume should highlight your strongest skills and best accomplishments that align with the job description. Start with the essentials and include the five primary sections:
- Contact information: Include your name, city, state, Zip code, phone number, email address and additional professional website.
- Personal statement or professional summary: It consists of three to five sentences that should provide a clear understanding of your qualifications.
- Skills: Highlight a combination of hard and soft skills and match the keywordsfrom the job description with a list of eight to 12 skills.
- Work History: Use a reverse chronological order (from the most recent) to list your job experiences, duties and accomplishments. Remember to add quantifiable metrics.
- Education: Add your educational qualifications in reverse chronological order, including the degree or certificate, name of institution and date of graduation if it is not past 10 years.
Ensure the information is accurate and then move on to additional (optional) sections, like:
- Certifications and Licenses: This may include technical skills, language proficiency, software knowledge and any relevant certifications or training programs completed.
- Volunteer experience: Provide specific roles, responsibilities, and accomplishments for each volunteer position.
- Related hobbies and Interests: Include hobbies and interests if they are relevant and add value to your application.
If you need more guidance, use the customer service representative resume sample to start and move on to our Resume Builder for a fast, easy and professional resume.
How to write a resume summary in your customer service representative resume?
Grab the attention of the hiring manager in just a few seconds. Think of your professional summary as your elevator speech. This is your chance to make a strong first impression and convince them that you are a good fit for the position. Your professional summary should feature your qualifications, relevant experience, education and skills. This helps the hiring manager quickly assess whether you have the necessary qualifications for the job. Remember to tailor your resume summary for each desired position.
For example:
Customer service representative with five years of experience in the health care industry. Improved customer satisfaction by 15% by incorporating a quality control survey into each call. I have expertise in conflict resolution, billing and product management.
What’s the right format for a customer service representative resume?
Your level of experience is the key to determining the right format for your resume!
If this is your first job or you have under three years of experience, the functional resume will work great. It focuses on your skills while downplaying your lack of experience. On the other hand, if you have over a decade of experience, the chronological format is right for you. It focuses on your extensive experience while including the skills learned. If you’re switching industries or have between three and ten years of experience, the combination resume will balance both your skills and experience.
Best practices
- Use measurable achievements to describe your abilities and experience in customer service.
- Use action words to make an impact on your customer service representative resume.
- Tailor your resume to your target customer service representative job.
- Use keywords from the job description throughout your customer service representative resume.
- Format your customer service resume so that it is easy to read by ATS software and human eyes.
- Lie about your customer service experience and skills.
- Boast that you’re the “best customer service representative ever.”
- Include irrelevant personal information, such as your ethnicity and age.
- Add skills and experience not pertaining to customer service.
- Forget to proofread. A customer service resume with errors is unprofessional and will be discarded.
Interview tips
Research the prospective employer before your interview.
Before your interview, take the time to learn about the employer’s history, goals, values and people before your customer service interview. This is your time to familiarize yourself with the company’s values, mission and goals. Additionally, prepare specific examples of how you have provided excellent customer service in previous roles. Be ready to discuss how you handle challenging situations, resolve customer complaints and exceed customer expectations.
Being able to show that you have in-depth knowledge about your potential employer shows interest, dedication and commitment — traits that hiring managers look for in every job candidate they talk to.
Practice at home.
Prepare for your interview by practicing at home. Start by reviewing the most common interview questions, such as:
- Describe a time when you needed to cope with a stressful scenario.
- How have you motivated others? Give me an example.
- What can you bring to the team?
Ask a trusted person, like a friend or relative, to perform a mock interview.Search for possible interview questions, write down the answers and then practice with your interview partner. Once you’re done, ask them for feedback and work with them to improve. Being prepared will boost your confidence and help you have a smoother interview experience.
Pro tip: Practice in front of a mirror. Look at your facial expressions and body language, which hiring managers will notice. You can also practice your responses out loud and consider recording yourself to review your body language and tone.
Be proactive and ask questions.
Be prepared, and show interest and engagement! Asking thoughtful questions shows the interviewer you have a genuine interest in the company and the position. It demonstrates that you have done your research and are actively engaged in the conversation. This can leave a positive impression and make you stand out as a motivated candidate.
Have at least three questions prepared for the end of your interview. Hiring managers will expect questions. This shows your enthusiasm and interest in the role.
Here are a few examples of questions to get you started:
- Why did you choose to work for this company?
- What are the expectations for this role?
- What could you tell me about the culture?
- What’s your biggest challenge?
- What are the goals for this position?
Round up your references.
Who can offer a professional reference? Contact former managers and colleagues to be potential references. If this is your first full-time job, you can request a reference from a mentor, former professor, community leader, volunteer coordinator or classmate who can vouch for your skills.
They should be able to validate your work ethic and skills. Explain where you are in the process and when they could expect to be reached. Don’t forget to ask if they could write a letter of recommendation for you.
References can speak to your character, accomplishments and professionalism. Employers want to ensure they hire someone reliable, trustworthy and a good fit for their team. Positive references can provide reassurance about your work habits, interpersonal skills, and overall suitability for the role.
Cover letter examples for the next step in your customer service career
- Customer Service Advisor Cover Letter
- Customer Service Agent Cover Letter
- Customer Service Coordinator Cover Letter
- Customer Care Representative Cover Letter
- Customer Service Manager Cover Letter
- Customer Service Representative
- Room Attendant Cover Letter
- Service Advisor Cover Letter
- Service Coordinator Cover Letter
- Customer Service Specialist Cover Letter
- Team Lead Cover Letter
- Usher Cover Letter
CV examples for the next step in your customer service career
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Kellie is a Certified Professional Resume Writer with extensive experience in digital media. She is passionate about helping job seekers navigate their careers. She earned a B.A. in English and writing from Temple University.
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