Customer Service Job Resume Examples & Templates

There are three standard resume formats. The one you choose should depend on your level of work experience and career goals.

• Functional format: Entry-level applicants will benefit from this format. The layout focuses on skills, allowing you to showcase everything you can do.
• Combination format: This formatputs the skills and work experience on equal footing. It is a greatan excellent option if you have a few years of professional experience.
• Chronological format: Ideal for seasoned professionals with many years of experience, this format showcases expertise through a detailed work history section.

To optimize your customer service resume with the top skills for the customer service job you want, review the customer service job description, then match your skills to the skills listed. A customer service manager job description will often focus on different skills than a customer service job description. Hiring managers for customer service jobs look for applicants who have a mix of soft and hard skills, specifically: 

• Relationship building.
• Interpersonal skills.
• Networking.
• Business operations.
• Customer relationship management software.
• Time management.
• Verbal communication.
• Written communication.
• Diplomacy.
• Negotiation.

Employers do not always require a A bachelor’s degree is not always required for a job in customer service, but it will give you an edge over the competition. Most customer service professionals have an associate’s or bachelor’s degree in business administration.

Customer service resume examples can guide you when writing customer service resumes for various fields and professional levels. Plus, they can inspire you with ideas for choosing a customer service resume template and picking the best customer service resume format to showcase your qualifications.

The BLS projects about 389,400 openings for customer service annually on average, through 2023.