Customer Service Advisor Resume Examples & Templates

Although you can list soft skills in the qualifications section of your resume, it is typically more effective to include them in your summary statement and work experience section. Describe a soft skill by explaining how it helps you achieve an accomplishment. For example, in the customer service advisor resume sample, the applicant demonstrates her listening and customer service skills in the experience section, which garners more attention from the hiring manager.

Use the work history section to describe achievements and accomplishments as opposed to listing typical duties. Provide statistics and other quantitative measures, and be specific. Only include the most compelling and relevant information, because most hiring managers spend fewer than 10 seconds reading each document. Use strong active verbs to describe how you can add value to the company. Consult the resume sample to see how this should look.

In your resume, you should include all information that helps you stand out from other jobseekers. If you have industry certifications, professional licenses, or other relevant training, list these under a separate certification section. List the certification name, the place you received the certification, and the date of completion. You should also list them in reverse chronological order.

If you only have one or two listings, include them in the education section of your document, as you should have a minimum of three entries to have a separate section. If you do not have relevant certifications, make sure the rest of your resume is strong and effective, as our customer service advisor resume sample demonstrates.

In this day and age, most positions require applicants have a certain amount of software knowledge. If you have only a couple technical skills, you can list them under the general skills section. However, if you have a variety of capabilities and the job requires a fair amount of technical knowledge, add a separate section to list these specific qualifications. Skip entries like MS Word or Email, as employers expect the majority of people to know how to use these programs. Focus on industry-specific software. You can also describe how you employed these skills by including them in the experience section, as you can see in our resume sample.

A good resume looks simple and clean, and the resume template allows the hiring manager to quickly scan it for the important information. Begin with a header that lists your contact information. As the customer service advisor resume sample shows, additional sections include the summary statement, highlights or skills section, work experience section, and education section, if applicable. Use our online resume maker for step-by-step guidance through the process.