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A well-written CV is a great place to start if you seek a director of operations position. Not sure where to begin? Don’t worry! Our guide to crafting a great director of operations CV will help you make the most of your communication, relationship-building and leadership skills so you can get the job.
Start by editing this director of operations CV sample template or explore our 40+ CV templates to find the best one for you.
Director of operations CV example (text version)
Tom Rogers
Oakland, CA 94601
(555) 555-5555
example@example.com
Summary Statement
Motivated director of operations with 15 years of progressive experience in management and operations. Team player dedicated to helping employees improve their skills and techniques in order to reach larger goals. Visionary behind company operations and strategies with a proven track record in creating customer service operations infrastructures. Detail-oriented multi-tasker who thrives in fast-paced environments.
Core Qualifications
- Strategic planning
- Procedure development
- Performance monitoring
- Financial statement review
- MS Office
- Atlassian JIRA
- Business leadership
- Time management
Education
University of California, Berkeley Berkeley, CA
MBA Business Management
University of California, Berkeley Berkeley, CA
Bachelor of Science Business Administration
Minor – Finance
Work Experience
February 2012 – Current
ABF Freight – Oakland, CA
Director of Operations
- Manage all business operations including 500 employees in 150,000-square-foot premises.
- Lead a team of 10 regional managers in reaching company-wide objectives.
- Establish annual budgets with measurable, quarterly goals based on research and development.
- Oversee all hiring and recruiting efforts within operations.
- Report to the CEO with full accountability for profits and losses.
October 2007 – February 2012
IWG – Oakland, CA
Regional Manager
- Led the operations of five franchises and 250 employees.
- Developed and adhered to a strategy to increase sales, boosting profits 10 percent in six months.
- Represented region at large conferences and acted as a media spokesperson.
- Ran recruiting meetings and conducted interviews to hire exceptional employees.
May 2002 – October 2007
Abbott – Oakland, CA
Sales Trainer
- Trained all incoming employees on sales practices, company operations, expectations and branding.
- Acted as the face of the company and initial point of contact for all prospective employees.
- Monitored new hires’ progress and offered constructive criticism to help improve their skills and profits.
Research Experience
- Explored and analyzed ethics in the managing operations system in “Operations and Management in the 21st Century” (2017) Berkeley Haas School of Business, University of California, Berkeley
- Developed research statements and ran surveys and interviews for the thesis “The Manager’s Role in Business” (2015) Berkeley Haas School of Business, University of California, Berkeley
Conference Presentations
- Problem Anticipation and Resolution Techniques – (2022)
- Operations, Data Analytics and Strategic Decision Making Conference – (2019)
- Supply Chain Management conference – (2018)
Conference Attendance
- World Business Forum – (2022)
- 2022 NBAA International Operators Conference – (2022)
- New York City Operations Day Conference – (2018)
- 2016 Collective Intelligence Conference – (2016)
Professional Affiliations and Memberships
- Association for Operations Manager (APICS) – (2022)
- American Management Association – (2021)
- Production and Operations Management Society (POMS) – (2019)
Certifications and Licenses
- Certified Manager Certification (CM), ICPM – (2021)
- Certified Supply Chain Professional (CSCP) – (2019)
- Project Management Certification (PMC) – (2017)
Profession Relevant Skills
- Deep understanding of how to streamline business operations and engage employees in order to reach company objectives and increase profits.
- Excellent at analyzing team strengths and leveraging individual assets to reach business goals efficiently.
- Exceptional verbal, written and interpersonal communication.
- Active listener committed to providing helpful feedback tailored to employees’ strengths and opportunities.
- Thorough working knowledge of current and emerging best practices.
Languages
English
Native or Bilingual
Spanish
Limited Working
5 essentials of a top director of operations CV
Contact details
Create a section at the top of your CV for your contact information. This section is vital because the recruiter or hiring manager can not reach you for an interview without it. The standard way to display your contact information is as follows: Your full name, then your city, state and ZIP code, followed by your phone number and professional email address. If you have a LinkedIn profile and professional website, add those last.
Personal statement
A personal statement also called a professional summary, is where you introduce yourself to the hiring manager and pitch your best skills and related work experience. A director of operations CV personal statement must include job-relevant skills, how long you have been in the industry, and one or two of your most notable professional accomplishments. In general, your personal statement must be compelling and be no longer than five succinct sentences to grab the hiring manager’s attention.
Skills
Every hiring manager wants to know what skills you bring to the table. Create a separate section for your job-relevant skills and display them with bullet points to make them easy to read. Include a mixture of hard and soft skills that range from business operations software to your impeccable ability to work with people, as demonstrated by our director of operations CV sample. If you are applying for your first manager job, include transferable skills. They are a must-have addition to a first-time director of operations CV.
Work history
Whether or not you have work experience as a director of operations, your CV must have a detailed employment history section. List current and previous employers in reverse-chronological order and provide company names, locations and the dates you worked for each. Add three bullet points of measurable achievements for every job you list. If you don’t have work experience in the field or if this is your first job application, display extracurricular activities, volunteer experience, community service, professional and personal projects — anything that shows you have relevant work experience.
Education
Hiring managers want to see your education credentials, so a CV for a director of operations job must include an education section. Add all the educational institutions you’ve attended after high school. Use bullet points for each school and display the name of the school and the year you graduated. You should omit the year if you graduated more than 10 years ago. List your high school information and any post-high school classes taken if you did not attend college.
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Action words for a stand-out director of operations CV
Action words convey confidence and strengthen CVs because they tell the hiring manager exactly what you did. They pack a punch when combined with numbers.
Here’s a short list of perfect action words for a director of operations CV:
- Evaluate
- Train
- Develop
- Spearhead
- Resolved
- Conferred
- Created
- Supervised
- Mentored
- Motivated
- Informed
- Advised
- Led
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Top skills for a director of operations CV
Review the job description carefully and match the required skills and traits that fit you.
Your skills might include:
- Management information systems
- Delegation
- Attention to detail
- Strategic planning
- Business strategy
- Interpersonal communication
- Problem-solving
- Time management
- Patience
- Team building
- Business operations
- Conflict resolution
Certifications for a director of operations CV
You don’t have to be certified for a job as a director of operations, but having one or more certifications can improve your chances of getting a job or stepping up the job ladder.
A certification from a respected organization demonstrates a level of commitment and proficiency in customer service management that non-certified job seekers don’t have. Some programs take longer than others, and most are an ongoing commitment, but staying current in your field is crucial to performing at your best.
A CV for a director of operations that lists at least one certification stands out from the rest, so consider adding one to your professional toolkit.
There are several certification options for director of operations, including:
- Project Management Professional (PMP)
- Certified Management Accountant (CMA)
- Sigma Six Green Belt
Need more inspiration? We have more than 350+ CV examples to help you create the perfect director of operations CV.
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Director of operations CV FAQ
What to include in a CV for a director of operations job?
A director of operations CV must always include five primary sections:
- Contact information
- Personal profile
- Skills
- Job history
- Education
After that, your CV can include any number of sections, including:
- Professional memberships or associations
- Presentations
- Publications
- Certifications and licenses
- Volunteer experience
- Related hobbies and interests
The easiest way to determine what sections to add to your CV and how to fill them out is by reviewing the essential requirements listing in the job description. Match the job requirements to your qualifications and add them to your CV. If you’re unsure where to start, use the director of operations CV sample on this page for guidance.
What’s the best format for a director of operations CV?
A CV for a director of operations job can be in any format that fits the industry, job, and your work experience and goals. For instance, if you’re applying for your first director of operations job or are changing careers, it’s best to use a CV format that emphasizes your education or skills. However, if you have a steady career in customer service and have progressed through the ranks, you might want to showcase your work experience.
What are some tips for creating an excellent CV for a director of operations job?
Not all CVs are created equal. Here are our top tips for crafting a perfect director of operations CV:
- Add separate sections for extra training, certifications, awards and honors.
- If you have given presentations or speeches at conferences, highlight those experiences in a separate section.
- Showcase volunteer and community service activities that focus on serving people.
- Create subcategories for your skills under the skills section of your CV. For example, you might have to group your soft and technical skills separately to let each type shine.
- Add a separate category for your managerial skills and give specific quantifiable examples of how you have used them in other jobs.
Do’s and don’ts for building a director of operations CV
- Use measurable achievements to describe your director of operations skills and experience.
- Use action words to impact your director of operations CV.
- Tailor your CV to your target director of operations job.
- Use keywords from the job description throughout your director of operations CV.
- Format your director of operations CV so that it is easy to read by ATS software and human eyes.
- Lie about your director of operations experience and skills.
- Boast about your “incomparable” director of operations abilities.
- Include irrelevant personal information such as your ethnicity and age.
- Add skills and experience that do not pertain to being a director of operations.
- Forget to proofread. A director of operations CV with errors is unprofessional.
Top 4 tips for acing a director of operations interview
Learn about the company before your interview.
It’s vital to take the time to learn about the company’s history, goals, values and people before the interview. Being able to show that you have in-depth knowledge about your potential employer shows genuine interest, dedication and commitment — traits that hiring managers look for in every job candidate they talk to. Plus, having a glimpse of the company culture before you arrive will give you an idea of what to expect on arrival, so you can feel confident.
Practice at home.
Practice really does make perfect. To practice for your interview, start by reviewing the most common questions, such as:
- What attracted you to this company?
- How do you determine priorities?
- What is the biggest mistake you’ve made?
Write down possible answers as you review potential questions, then ask a friend or relative to perform a mock interview so you can get comfortable with the questions and imprint the answers in your mind. Ask your interview partner for a review and work on improving your weaknesses. You’ll feel confident and ready when it’s time for the real thing.
Be proactive and ask questions.
Your interviewer will ask if you have any questions at the end of your session. You should always have at least three questions ready to ask; job candidates who don’t ask questions are not as likely to get hired because hiring managers assume they aren’t interested in the role or won’t put much thought into it.
Some questions you might ask for a director of operations job are:
- What are the prospects for growth in this position?
- What are the team’s strengths?
- What are the biggest challenges someone in this role can expect?
Gather references.
You’ll need professional references quickly if the hiring manager offers you the job after the interview. Having them ready will save you stress and time, so prepare a list of two former colleagues and a former manager who are willing to speak to your abilities to perform the job of director of operations and who you know will give you a stellar review. Even better if they will write a letter of recommendation for you.
If you are applying for your first full-time job and don’t have former colleagues or a manager for reference, ask a former instructor, volunteer coordinator, classmate or community leader who can vouch for your character and skills.
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Director Of Operations CV Example
Kellie is a Certified Professional Resume Writer with extensive experience in digital media. She is passionate about helping job seekers navigate their careers. She earned a B.A. in English and writing from Temple University.
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