Business Operations General Manager Resume Examples & Templates
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Business operations general managers are responsible for overseeing the day-to-day operations of a company. This includes managing staff, budgets and resources to ensure that the organization runs smoothly and efficiently.
A strong general manager resume is crucial for showcasing your exceptional leadership, problem-solving and strategic-thinking skills. Explore our pro tips and business operations general manager resume examples to start crafting your winning resume today!
Start by editing our general manager resume examples or explore our 40+ professional resume templates to find the best one for you.
Business operations general manager resume (text version)
James Wilson
Cedar, MN 55011
555 555 555
(555) 555-5555
example@example.com
Professional Summary
Service-focused general manager dedicated to giving every customer positive experiences to promote loyalty and repeat business. Orchestrate optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Work History
February 2014 – Current
Kohl’s – Bloomington, MN
General Manager
- Deliver business strategy and develop systems and procedures, improving 50% of operational quality and team efficiency.
- Develop value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
- Apply performance data to evaluate and improve operations, target current business conditions and forecast needs.
May 2009 – October 2013
Kohl’s – Bloomington, MN
Store Manager
- Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
- Scheduled and led weekly store meetings for 60 employees to discuss sales promotions and new inventory while providing a platform for all to voice concerns.
- Oversaw, trained and encouraged 22 sales associates, promoting a culture of efficiency and performance.
September 2006 – May 2009
Kohl’s – Bloomington, MN
Lead Retail Sales Associate
- Communicated accurate information about promotion, customer programs and products, providing exceptional customer service and driving 35% of retention.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.
Skills
- Recruiting and hiring
- Operations
- Goals and performance
- Product and service sales
- Policy and procedures adherence
- Customer service
- Effective leader
- Conflict resolution
Education
University of Minnesota – Twin Cities Minneapolis, MN
Bachelor of Science Business Administration
Important resume sections
Contact details
Contact details are a crucial component of your business operations general manager resume. Make sure to include your full name, phone number, email address and mailing address. Consider adding links to your professional social media profiles or your personal website if applicable. Ensure that your contact information is accurate and up to date so that employers can contact you for an interview.
Personal statement
Your resume summary is an opportunity to showcase your personality, values and career goals to potential employers. It should be concise and impactful, highlighting your unique strengths and qualifications as a manager.
Include your years of experience, your strongest job-relevant skill and one or two professional accomplishments. A summary for a manager resume should be tailored to the particular job description, as this is the first section a hiring manager will read.
Here is a sample general manager resume summary to help you get started:
“Results-oriented business operations manager with over seven years of experience optimizing operational efficiency, driving cost savings and managing cross-functional teams. Proven track record of successfully implementing process improvements and streamlining workflows to enhance productivity and profitability. Skilled in strategic planning, budget management and resource allocation. Strong leadership abilities with a focus on fostering a collaborative and high-performing work environment.”
Skills
The skills section of your business operations manager resume is a critical component that allows you to showcase your exceptional leadership and operational management abilities.
Make sure to include relevant hard skills and soft skills that align with the job description and highlight your ability to lead and manage teams effectively.
Hard skills refer to your technical and job-specific abilities, such as budgeting, project management and data analysis. Soft skills refer to your interpersonal and communication skills, such as leadership, problem-solving and conflict resolution.
Work history
Your resume work history section provides a detailed overview of your professional experience. It should include your previous job positions, job titles, dates of employment and three to five bullet points with quantifiable accomplishments. Start with your most recent position and work backward chronologically.
Make sure your resume for a manager highlights your leadership and management skills, as well as any notable achievements, such as successful projects, increased revenues or cost savings.
Tailor your work history section to the job description and emphasize how your past relevant work experience aligns with the position’s requirements. A well-crafted work history section can demonstrate your expertise and differentiate you from other candidates.
Education
A well-crafted education section demonstrates your expertise and qualifications as a manager. Start with your highest degree or qualification, including the school, degree title and completion date.
Highlight any academic achievements or notable projects if highly relevant to the role or if you graduated recently. Remember to tailor your business operations general manager resume to the job description and emphasize how your education and training relate to the requirements of the manager position.
Most employers prefer general manager candidates with a bachelor’s or master’s degree in business administration, operations management or a related field.
A strong educational background in business provides a solid foundation in areas such as finance, accounting, strategic planning and project management.
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Action words for your resume
A powerful resume needs action words. These verbs can bring authority and assertiveness to your career and accomplishments. Using them will help you stand out from the other applicants.
Here’s a short list of action words for a business operations general manager resume:
- Administered
- Led
- Handled
- Increased
- Improved
- Streamline
- Prioritized
- Secured
- Managed
- Inspected
- Headed
- Determined
- Planned
- Programmed
- Projected
Using these verbs will help you create a strong general manager resume. To simplify the writing process, use our Resume Builder to write a great resume for the general manager role you want. We’ll help you with expert suggestions and step-by-step guidance.
Best skills for your resume
A general manager needs strong strategic planning, financial management and problem-solving skills to manage the daily operations of a company.
Let the skills section reflect your strengths and knowledge. Include a mix of soft and hard skills and remember to include the skills mentioned in the job description.
These are some skills you could include:
- Team building
- Active listening
- Negotiation
- Leadership
- Planning
- Relationship building
- Time management
- Communication
- Sales knowledge
- Project management
- Strategic planning
- Team building
- Collaboration
- Time management
- Analytical skills
See our guide on how to write a resume for additional tips and expertly crafted examples.
Certifications for your resume
There are several certifications that a business operations general manager can obtain to enhance their skills and credibility in the field. Here are some notable certifications:
- Project Management Professional (PMP)
- Certified Sales Professional (CSP)
- Certified General Manager (CGM)
- Program Management Professional (PgMP)
- Certified Operations Manager (COM)
- Certified Supply Chain Professional (CSCP)
- Certified Manager (CM)
- Certified Professional in Supply Management (CPSM)
- Certified Business Process Professional (CBPP)
These certifications can provide a competitive edge and demonstrate a commitment to professional development and excellence in the field of business operations management.
Pair your resume with a matching cover letter
FAQ
What should I write on a resume for a general manager position?
A business operations general manager’s resume must include accurate contact information, job-relevant skills, work history and educational credentials. You can create a one-page resume or a two-page resume depending on your years of experience and the requirements of the job.
Your work history section is crucial for demonstrating your impact in past management positions. Here are a few examples of effective ways to describe your work experience:
- Implemented cost-saving measures resulting in a 15% reduction in operational expenses, saving the company $500K annually.
- Led cross-functional teams to streamline processes, resulting in a 20% improvement in productivity and a 30% decrease in order fulfillment time.
- Developed and executed a comprehensive supply chain strategy, resulting in a 25% reduction in lead times and a 10% increase in on-time delivery performance.
See what to put on a resume for additional details about each section of your resume.
What should a business operations general manager resume look like?
A business operations general manager resume should be well-organized and easy to read with a clean and professional format that uses consistent font styles and sizes. Use bullet points to make the resume easy to read and to highlight key achievements and responsibilities.
Include a list of key skills relevant to the role, such as process improvement, supply chain management, project management, team leadership and financial analysis. Highlight notable achievements, such as cost savings, process improvements and revenue growth.
We recommend using one of our professionally designed resume templates to take the guesswork out of designing your resume. Our resume templates are ATS-friendly and designed to impress hiring managers.
See our guide on what a resume should look like for additional tips and tricks from Certified Professional Resume Writers.
How do you write an effective general manager resume summary?
An effective general manager resume summary should explain in three to five sentences why you’re the best fit for the role. It should include your years of experience, strongest skills and notable accomplishments in past roles.
Use relevant keywords throughout your general manager resume summary, such as “operations management,” “supply chain,” “process improvement” and “project management,” to ensure that the resume is optimized for applicant tracking systems (ATS).
Use strong action verbs to describe your accomplishments and achievements. This will make your summary more dynamic and engaging.
What skills should I list in my business operations manager resume?
Your general manager resume should showcase your leadership abilities, communication skills, problem-solving capabilities and strategic thinking.
Additionally, include technical skills relevant to your industry, such as project management software or data analysis tools.
A strong work ethic, adaptability and the ability to motivate and inspire a team are also valuable skills for a manager to possess. Highlight any experience managing budgets, setting goals and achieving KPIs.
Best practices
- Use measurable achievements to describe your operational management skills.
- Use action words to make an impact on your business operations general manager resume.
- Tailor your resume to your target job, emphasizing key areas of expertise, such as team leadership, operations management, financial analysis or strategic planning.
- Use keywords from the job description throughout your manager resume.
- Format your manager resume so that it is easy to read by ATS software and human eyes.
- Lie about your experience and skills. Instead, provide concrete examples of notable achievements, such as cost savings, process improvements and revenue growth.
- Boast about your “incomparable” management abilities.
- Include irrelevant personal information such as your ethnicity and age.
- Add skills and experience that do not pertain to management positions.
- Forget to proofread. A manager resume with errors is unprofessional and will be discarded.
Interview tips
Research the company or institution before your interview.
Before the interview, find time to learn about the company, its mission, values and goals. This will help you prepare for the interview, learn about the company culture and will help you write questions for the end of the interview. Plus, it will show your commitment and you’ll be a desirable candidate to the hiring manager.
Practice at home.
It is almost guaranteed you will hear one of the most commonly interview questions. Prepared for the expected. Take a look at some of these questions. For example:
- What do you see yourself doing in 10 years?
- What attracted you to this company?
- What is the biggest mistake you’ve made?
Take it a step further and practice a mock interview. Ask a friend to ask you the questions, and then provide feedback on your answers, tone, and body language.
Also prepare for management-related questions, such as:
- How have you improved operational efficiency in your previous roles?
- How do you analyze and evaluate business processes?
- What supply chain management experience do you have?
- How do you ensure quality control in operations?
- How do you manage risk and mitigate potential issues in operations?
Write down your best answers and continue to practice in front of a mirror on the days leading to your interview. This practice will help build your confidence for this and other interviews.
Prepare questions for your interview.
Stay one step ahead and prepare questions for the end of your interview. Have at least three questions ready for the interviewer. Here are a few examples of questions to get you started:
- Can you tell me more about the company’s operations and its goals for the future?
- What are the key challenges and opportunities in the operations department that the general manager will need to address?
- What resources and support are available to the general manager to succeed in this role?
- How does the company foster a culture of continuous improvement in its operations?
- What systems and technologies are currently in place to support the operations department?
Gather your references.
Get your professional references so that you have them if they are requested after your interview.
Talk to your previous managers and colleagues to ask them to become your reference. Remember, they should be able to vouch for your skills and employment.
Let them know where you are in the process and when they can expect a phone call or email. Ask ahead if they could also write a letter of recommendation.
Cover letter examples for the next step in your business operations career
CV examples for the next step in your business operations career
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Sources
- U.S. Bureau of Labor Statistics. Article. Management Occupations (Major Group)
- U.S. Bureau of Labor Statistics. Article. Management Occupations
- U.S. News & World Report. Article. Business Operations Manager Overview
- U.S. News & World Report. Article. Business Operations Manager Salary
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General Manager Resume Example
Kellie is a Certified Professional Resume Writer with extensive experience in digital media. She is passionate about helping job seekers navigate their careers. She earned a B.A. in English and writing from Temple University.
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