Customer Success Manager Resume Examples & Templates

5 essentials of a top customer success manager resume

1. Contact details

   Add your contact information to the top of your resume so hiring managers can contact you for an interview. As our sample customer success manager resume shows, your contact information must include your full name, city, state and ZIP code, phone number and professional email address. If you have a LinkedIn profile and professional website, add them last. 
   

2. Professional summary

   A personal statement, also known as a professional summary, is a concise, three-to-five-sentence statement that tells the hiring manager who you are and what you offer. Your customer success manager resume summary must include job-relevant skills and one or two notable accomplishments. It should also touch on how long you’ve been in the customer service industry. 

   Here’s an example of a professional customer success manager resume summary: 

   Customer success manager with over eight years of experience in providing excellent customer service, leading customer success initiatives and developing innovative strategies for client retention. Proven track record in building relationships with customers and establishing long-term partnerships. Experienced in driving customer satisfaction through effective problem-solving and data-driven decision-making. Committed to providing exceptional customer experiences and achieving customer success.

   If you are applying for your first job or changing careers, use a customer success manager resume objective instead.

3. Skills

   Create a compelling customer success manager resume skills section so hiring managers can see if you match their needs. Add your job-relevant skills to a bulleted list, so they’re easy to scan. It’s best to include both hard skills such as data integration and soft skills such as problem-solving.

4. Work history

   Whether this is your first job in this role or you’ve been at it for decades, a resume for a customer success manager must include a section to display your job history. In reverse-chronological order, show your current and previous employers, and provide company names, locations and the dates you worked for them. Include three bullet points of measurable achievements for every job you list.
   Your professional achievements might look like this:

   • Improved customer retention rate by 10% in one year as customer success manager at ABC Corporation.
   • Achieved customer satisfaction score of 92% as customer success manager at ABC Corporation.
   • Exceeded customer service goals by 15% in six months as customer success manager at ABC Corporation.

5. Education

   As you can see in our customer success manager sample resume, it’s important to include an education section in your resume, whether or not you have a degree. Start your education section with your highest level of education and work backward; include the institution’s name, degree and graduation date.. If you did not attend college, list your high school information and the classes you’ve taken since graduating. 

   The typical education requirements for a customer success manager vary depending on the organization. Generally, a bachelor’s degree in business, marketing, communications, or a related field is required. Some employers may prefer candidates with a master’s degree in a related field and some may require additional certifications or experience in customer service. Additionally, strong communication and interpersonal skills are necessary for this role.