Our customers have been hired at:*Foot Note
Your product knowledge, interpersonal skills and software skills keep customers satisfied. The customer service field has a plethora of roles for different industries, like retail, hospitality and IT help desk.
Write a resume that can beat the competition and obtain a great customer service job. We’re here to help you build the perfect resume or CV, and create an effective cover letter to accompany it. Plus, we offer some great resume examples, CV examples and cover letter examples to get you started.
CV examples for top customer service jobs
More customer-service CVs by job title
Resume examples for top customer service jobs
- Customer Experience Manager Resume
- Customer Service Assistant Manager Resume
- Customer Service Representative
- Call Center Representative Resume
- Customer Service Advisor Resume
- Banking Representative Resume
- Summer Camp Counselor Resume
- Call Center Team Leader Resume
- Work At Home Agent Resume
- Customer Relationship Officer Resume
- Customer Service Supervisor Resume
- Call Center Quality Analyst Resume
- Client Service Specialist Resume
- Customer Service Student Resume
- Director Of Member Services Resume
- Customer Success Manager Resume
- Call Center Manager Resume
- Camp Counselor
Cover letter examples for top customer service jobs
- Customer Service Advisor Cover Letter
- Customer Service Agent Cover Letter
- Customer Service Coordinator Cover Letter
- Customer Care Representative Cover Letter
- Customer Service Manager Cover Letter
- Customer Service Representative
- Room Attendant Cover Letter
- Service Advisor Cover Letter
- Service Coordinator Cover Letter
- Customer Service Specialist Cover Letter
- Team Lead Cover Letter
- Usher Cover Letter
Our customer reviews say it best
Our resume builder makes it easy to craft an impressive, ATS-friendly resume in just minutes.
- Free professionally designed templates.
- Expert suggestions for every section of your resume.
- Start a resume from scratch or edit your existing resume.
Customer service CV FAQ
What are some common skills required for customer service jobs?
Hiring managers and recruiters for customer service jobs look for applicants who have a mix of soft and hard skills, specifically:
- Product knowledge
- Conflict resolution
- Relationship building
- ZenDesk
- Microsoft Office
- LiveAgent
- Active listening
- Excellent written and verbal communication
- Negotiation
- Persuasive speaking skills
- CRM Systems
- Retail knowledge
- Microsoft Excel
What qualifications and certifications do employers look for in this industry?
Employers seek at least a high school diploma to start a career in customer service. Qualifications vary according to the industry and your role. Those in the industry will continue to receive training to improve their skills and offer the best service possible.
You can seek certification related to the industry where you’ll provide services, like a HelpDesk Professional Certification or a Certified Professional Collector. There are certifications dedicated to customer service. For example, Direct Contact Service Professional, for employees dedicated to customer service, or the Certified Customer Service Professional for those candidates who want to venture into management.
What is the salary potential for a customer service professional?
According to the Bureau of Labor Statistics (BLS), the media pay in customer service is $36,920. These are average salaries for similar occupations:
- Financial clerks: $44,760 per year
- Computer Support Specialists: $57,910 per year
- Information clerks: $37,450 per year
- Retail sales workers: $29,180 per year
- Manufacturing Sales Representative: $62,890 per year.
What does the career progression for a customer service professional look like?
The Bureau of Labor Statistics projects a 4% decrease in customer service employment. Even so, there’s an expected 389,400 of job openings each year until 2031.
What’s the ideal format for a customer service CV?
CVs have an open format. Unlike the resume formats, functional, combination and chronological, which follow a particular order according to your years of experience, you can choose the CV order according to your strongest qualifications, industry or job requirements. Find a polished, professional CV template, pay close attention to your grammar, action verbs and keywords to create your perfect CV.
Rate this article
Top Customer Service CV Examples
Nilda Melissa is a Certified Professional Resume Writer who has written for The Washington Post and Latina Style Magazine. She has a master's in Journalism from Columbia University and is a member of the National Association of Hispanic Journalists.
More Articles by Nilda Melissa Diaz, CPRW