Medical Receptionist Resume Examples & Templates

Important Resume Sections

1. Contact information

   Begin writing your resume by including your contact details at the top of the page. Include the following information: 

   • Full name
   • City
   • State 
   • ZIP code
   • Phone number
   • Professional email address

   If you have a LinkedIn profile, online portfolio or professional website, add those as well. 

2. Resume summary

   Your resume summary serves as your professional introduction to the employer. The goal is to hook the hiring manager into reading the rest of your resume. In no more than three sentences, highlight the most significant skills and achievements that qualify you for the role. 

   Here is a sample medical receptionist resume summary: 

   “Detail-oriented medical receptionist with over five years of experience managing front desk operations in busy healthcare settings. Skilled in patient scheduling, handling phone inquiries, and maintaining accurate medical records with a focus on confidentiality. Proficient in insurance verification, billing, and coordinating with medical staff to ensure smooth office workflow. Known for providing exceptional patient care and creating a welcoming environment.”

   If you’re starting or are changing careers, use a medical receptionist resume objective instead. 

3. Skills

   The skills section is another opportunity to show the hiring manager your top qualifications. Include six to eight soft skills and hard skills relevant to the role. 

   Here are six medical receptionist resume skills: 

   • Patient management: Medical receptionists must be skilled in scheduling, checking in, and coordinating patient appointments, ensuring efficient use of time and resources while providing a welcoming atmosphere.
   • Communication: Excellent verbal and written communication skills, enabling clear interaction with patients, families, and medical staff, as well as effectively addressing inquiries and concerns.
   • Medical terminology proficiency: Medical receptionists must be familiar with medical terminology and procedures, allowing for accurate communication with healthcare providers and efficient management of patient records.
   • Insurance verification: Experience verifying patient insurance coverage and handling billing inquiries, ensuring accurate claims processing and minimizing billing errors.
   • Electronic Health Records (EHR) management: Proficiency in using EHR systems to update patient information, manage appointments, and maintain compliance with healthcare regulations and confidentiality standards.
   • Multitasking and organization: Strong ability to prioritize tasks and manage multiple responsibilities in a fast-paced environment, ensuring smooth office operations and timely patient service delivery.

4. Work history

   Your resume’s work history section lists relevant employment experiences in reverse chronological order. Always include the respective company names, dates and locations. 

   When applicable, write measurable accomplishments to show your ability to go above and beyond your job duties.

   Here’s an example: 

   Medical Receptionist | Cleveland Family Medicine
   Cleveland, OH | June 2020 – Present

   • Greet and check in an average of 50 patients daily, ensuring a positive first impression and smooth intake process.
   • Process patient billing and insurance verification, achieving a 95% accuracy rate in claim submissions and reducing billing disputes.
   • Schedule and manage appointments using the electronic health record (EHR) system, reducing wait times by 20% through effective time management.

5. Education

   While a degree is not always a strict requirement to become a medical receptionist, it is highly beneficial and often preferred by employers. Write the institution’s name, degree, and graduation year in your educational background. See how it might look: 

   Cleveland State University
   Bachelors in Business Administration
   June 2019